Service Advisor

NEW SERVICE ADVISOR JOBReading, BerkshireSalary: 32k PLUS COMPANY BENEFITSMy Client, a dealership in Reading who offer fantastic company benefits are currently looking to interview and take on a Service Advisor / Aftersales Advisor to join their team.Duties of the successful Service Advisor / Aftersales Advisor :
* Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
* Talks and listens to customers to build rapport and understand their service/repair requirements.
* Uses a good understanding of the customer's needs to guide them towards the product/service that will best meet their needs.
* Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
* Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
* Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
* Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
* Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
* Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
* Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.Ideally, you will need to have previous service or aftersales experience and a full UK driving license for this role.Hours for my Service Advisor / Aftersales Advisor role are Monday to Friday 8.00 - 6.00 with rotational Saturdays 8.00 - 12.00 in which you get back in leiu.To apply for this Service Advisor / Aftersales Advisor role, please send your CV to YOLO Recruitment
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