Service Advisor

Service Advisor Job in BirminghamAre you passionate about delivering exceptional customer service? Do you have a keen interest in the automotive industry? If so, we have the perfect opportunity for you! Join our dynamic team as a Service Advisor and play a crucial role in ensuring our customers receive top-notch service and support.Service Advisor in BirminghamKey Responsibilities:Customer Assistance:Greet customers in a courteous and friendly manner, assisting with their enquiries and service-related needs.Act as a point of contact for customers, providing information about services, pricing, and available appointment times.Appointment Coordination:Assist in scheduling service appointments, taking into consideration technician availability and ensuring efficient allocation of resources.Confirm appointments with customers via phone, email, or other communication channels, and send appointment reminders as required.Administrative Support:Maintain accurate records of service appointments, customer interactions, and relevant paperwork.Assist in preparing invoices, estimates, and other service-related documents.Learning and Development:Participate in training programs and on-the-job learning to acquire knowledge about automotive services, products, and procedures.Shadow experienced Service Advisors to gain insights into service advising best practices.Customer Satisfaction:Strive to provide exceptional customer experiences and resolve customer concerns or issues with professionalism and empathy.Collaborate with the service team to ensure that customer expectations are met or exceeded.Qualifications:Strong communication skills, both verbal and written.Customer-focused attitude with a genuine desire to help and learn.Basic computer skills and familiarity with office software applications.Valid UK driver's licenseFor further information please contact Jason Parsons by email: ##### or Tel: 0121 444 2715
Ref: BIRM-ADVISOR
Working Hours
Full Time - Monday to Friday
Location
1-3 Woodthorpe Rd, Birmingham B14 6EE
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