Service Administrator & Customer Care Coordinator

T H WHITE Agriculture is recruiting a Service Administrator & Customer Care Coordinator to join the team in Frome. Reporting to the Service Manager, this key role will provide administrative support to the team.
Hours: Monday – Friday, 8am – 5pm with 1 hour lunch break. (We are open to flexibility around these hours)
Location: Office based at our depot in Frome
Salary: Commensurate with experience + T H WHITE Group benefits
Key duties will include:
Service Administration
Dealing with customer accounts including cash and sundry accounts
Supporting the workshop process including raising jobs as requested, writing up job cards, support the invoicing
Supporting the Service Manager with administrative tasks
Once fully trained, call overflow / cover when Service Manager is busy
Customer Care Coordination
Dealing with customers in person, by phone and other e-communication
Helping with customer issues and taking ownership to get them resolved
Holiday cover within the admin team as required
The ideal applicant:
You will have good communication skills
You will be a team player
You will be organised and have good attention to detail
You will be confident to work alone, and as part of a team
You will be numerate and literate, GCSE English, Maths Grade C or equivalent, and possess good IT skills
Knowledge of Agriculture or related industry might be advantageous
What can T H WHITE Group offer you?
At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work.We are committed to training and developing our employees to enable them to achieve their maximum potential.We also provide the following:
Market surveyed salary – reviewed annually
Employer contributory pension/ death in service cover
Share Plan
Division cross-sell incentive scheme
Staff accounts at every branch with discounted prices
Extra holiday entitlement – after a certain number of years
Company sick pay after qualifying period
Role-specific company clothing/uniform
Recognition and support for health and work-related well-being
CONTACT
For more information about this position, please contact Dave Rideout on #####
DECLARATION
Please note that in applying for this position, you agree and confirm that all information provided within your application is accurate and up to date. In applying, you understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal.
In submitting your application you also confirm that you consent to the organisation using and keeping information you provide as part of the recruitment process and/or personal information supplied by a third party (e.g. referees) relating to your application or future employment.
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