Service Account Manager

Service Account Manager
Bristol
£39,000 - £49,000 + Holidays + Bank Holidays + Private Healthcare + Share Incentive Scheme + Early Finish Friday
Hybrid Working
 
A leading high technology manufacturer who are true specialists in their field are looking for an experienced Service Account Manager to work alongside their Sales and Operations teams to help deliver an exceptional end-user experience for their Production Customers.
The company are looking for an individual with strong project management experience as well as an understanding of manufacturing processes.
 
Key Responsibilities:
·Take the lead to focus on system continuity, ensuring System/Customer Ownership from point of order, through Operations and to Acceptance.
·Prior to shipping work to ensure customer requirements and commissioning timetable objectives are met.  
·Work with Commercial and Sales to agree the Customer and Internal Communications Plan, using a RACI model and identifying key customer and internal stakeholders. Map out key handover points and take, or assign, accountability.
·Work with the customer representative to understand and support requirements to facilitate commissioning. This may include organising site visits, location inspections, training and other support requirements to smooth the installation path.
·Project manage to sign off by Service and Process to achieve the sign-off specification to Customer Agreement.
·Take accountability for post installation introduction and handover to Regional Service Teams. This includes updated CRM information, key contacts, documentation, the customers journey to date and recommendations. 
·This is a fully remote role that will involve National and International Travel.
 
Key Skills/Qualifications:
·A business and/or technical qualification is advantageous.
·Project management experience and/or qualifications.
·Experience developing customer relationships in a global market.
·Semiconductor or similar high value capital equipment background is desirable.
·Understanding of manufacturing processes and how to drive delivery.
·Influential written and verbal communication skills.
·Ability to deliver to deadlines, influencing and inspiring colleagues to do the same.
·Ability to communicate and have discussions at a technical level.