Senior Welfare Rights Advisor

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Job Description
Salary: £43,004Job level: Level 4 zone 1Work Location: 5 Pancras Square, London, N1C 4AG Hours per week: 36Contract Type: 12 month fixed term Closing Date: Tuesday 4th June 2024 at 23:59Alternative flexible working options available
About usIn Camden we are committed to working together to make our borough the best place to live, work, study and visit. Partnership with our communities is central to the way we work, so that everyone can access opportunities and nobody gets left behind.
About the role We are seeking an experienced Welfare Rights Adviser to provide specialist welfare rights advice, information and casework management service to our Camden residents as part of Good Work Camden.
The Senior Welfare Rights Adviser role is a key role within Good Work Camden. A significant proportion of residents that access support through our Job Hubs seeks support with their financial situation and benefits. This role will help us pilot the impact of benefits advice to help people enter and sustain good quality work and be financially resilient.
The role will provide trusted and high-quality welfare rights advice and casework service to residents seeking employment support. The Adviser will carry out a range of activities to ensure complex or sensitive cases are appropriately managed, assist with benefit checks and better off calculations, reviews of claims, and lodge and represent at appeals.
The role also maximises its impact through supporting other frontline teams across the council, Good Work Camden, and the Job Hubs, by organising and delivering training, seminars and talks on welfare benefits and upskilling colleagues. The role will embody keeping the customer at the heart of service provision while working closely with colleagues in Good Work Camden.
About you The successful post holder will have strong communication, negotiation, and advocacy skills with experience in providing welfare rights advice and casework service to clients to help them claim the full range of benefits. You will be working with vulnerable adults, so being patient and understanding is essential. You will have good analytical and numeracy skills to carry out better off calculations and be able to deliver training to colleagues. You will have an understanding of the needs of people hoping to find employment.
You will need to demonstrate that you have the ability to meet the key requirements of the role as set out in the job profile under 'About You'.
Working for Camden
Working for Camden you'll receive a host of great benefits, Click HERE to see full details.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Additional information
To view the Job Profile please click HERE
To apply for this job please follow the "Apply" link. In the 'Why you?' section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes, making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 ##### #####, at ##### or post to 5 Pancras Square, London, N1C 4AG.
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