Senior Video Engineer

Who we are New Era Technology is a global technology solutions provider with 4,500 employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, likehearted people who share the same vision and values. What to expect in the role Reporting to the Director of Information Systems, the Senior Video Engineer will be responsible for: Maintaining, develop, design and implement changes in the New Era Technology s customer Global Video Collaboration (GVC) Platform Customer solution design and technical point of contact as the solution engineer for customer projects, supporting from the bid process to build and implementation. Provide 3rd line and backup support and troubleshooting on Linux and Windows Servers and other associated IT hardware related to the GVC platform. Proactively identify opportunities for process improvements and make constructive suggestions for change. Research, recommend and implement ways to improve the deployment of infrastructure, OS's and applications using modern orchestration tools in major cloud environments. Participate in design, architecture and engineering discussions. Create and manage automation scripts to maintain and manage the various environments, both cloud and datacenter based. Maintain and manage service, vendor and equipment inventory databases. Performing other related duties as assigned. What we re looking for We are looking for someone who had the following background: Strong Pexip background with extensive experience with Pexip Infinity Experience of high-level administration of video conferencing platforms (Microsoft Teams / Zoom / Webex / Web RTC). Experience with Poly/Cisco video conferencing hardware and software (Clariti Edge / Clariti Manager and Media Suite). Strong knowledge of virtualization technologies (VMware / Veeam / Proxmox / KVM). Experience with cloud environments (GCP / Azure / AWS). Experience with automation tools (Kubernetes / Docker / Packer / Ansible / Terraform / GitLab) Experience with the build and use of network and infrastructure monitoring technologies. At least 5 years' experience in Linux Systems Administration in a highly available environment (Debian). IP Networking skills, including but not limited to, VLAN planning, configuration of switches, firewalls, and routers (Cisco / VPN / BGP / OSPF / MPLS / SNMP). Troubleshooting networks issues (tcpdump / Wireshark). Scripting capabilities (SH / Bash / Python / Perl). Configuration of common services (DNS / Apache / NGINX / Postfix / Squid / SSH / iptables). Understanding of clustering services, enabling High Availability failover. Experience with enterprise hardware and management tools. Experience working within a strict Change Management process, creating MoPs and LWIs. Able to commute periodically and on an emergency basis to datacenters in Berkshire, Wiltshire and North West London. Must be UK resident for over 5 years with SC level clearance or willing to obtain SC clearance Personal skills required Proactive, highly organised and efficient. Strong planning and documentation skills. Ability to manage time effectively and meet deadlines . Attention to detail. Excellent analytical skills. Good communication skills. Reliable, flexible and cooperative . Personable and approachable, with an enthusiastic and motivational nature and an overall passion for excellence Benefits 25 days annual leave per annum 1 extra day for birthday Life Assurance Employee Assistance Program Health insurance Company Pension Plan Eye Care Vouchers