Senior Vendor Solutions Manager, BPO, Commercial

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Senior Vendor Solutions Manager, BPO, Commercial Apply
locations
UK - London
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R-87465
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Senior Vendor Solutions Manager, BPO, Commercial
Are you a seasoned professional with extensive
expertise
in Business Process Outsourcing (BPO) and specialized knowledge in contact
centre
vendor management? Do you
possess
a track record
of crafting and
optimizing
commercial third-party strategies, particularly within the dynamic contact
centre
space?
Are
you adept at steering complex vendor relationships and excelling in project management?
If so, this opportunity within our team could be the perfect fit
!
We are seeking an industry expert to take the lead in developing and executing the commercial BPO strategy for Expedia, with
emphasis on
optimising
our
contact
centre
footprint
. This role is pivotal to our sustained commercial success within the BPO industry, focusing on
optimizing
economies of scale, ensuring vendor quality, and driving cost benefits across multiple business units.
What You'll Do:
Lead commercial
BPO Strategy:
Lead the development and execution of the commercial third-party BPO strategy, with a strong emphasis on our contact
centre
operations.
Design strategies that
optimize
economies of scale, ensure vendor quality, and drive cost benefits/savings
.
Collaborate with cross-functional teams to align strategies with overall business
objectives
.
Act as a strong consultant and industry expert, offering strategic guidance to internal teams and senior leadership on our BPO strategy.
Vendor Management
:
Oversee the end-to-end vendor lifecycle, from selection to onboarding and ongoing relationship management
.
Develop and evolve third-party BPO commercial strategies tailored for mutually beneficial partnerships
with vendors.
Manage and enhance BPO vendor contracts, working collaboratively with the procurement team for effective contract
management.
Drive continuous improvement, addressing operational challenges and unblocking escalations as
required
.
Pro
gram
Management:
Manage a
diverse
portfolio of
global
vendors and
e
xhibit
world-class pro
gram
management skills
across commercial footprint.
Lead complex programs and projects, c
ollaborat
ing
with
a diverse range of
internal
and external
stakeholders
.
Who You Are:
Bachelor's degree (BA/BSc) with 8+ years' experience in a senior vendor management role, specializing in BPO contact
centre
strategy.
P
roven
track record
in developing effective third-party BPO commercial strategies
with contact centres.
Expert in outsourcing, specifically for commercial BPO contact
centres
.
Possess a robust background in successful commercial negotiations within the BPO and contact
centre
context.
Data-driven,
leveraging
analytics and insights to inform decision-making processes
.
Excellent project management skills, including the ability to lead complex BPO initiatives from conception to successful implementation
.
Strong communication
and interpersonal skills,
facilitating
effective collaboration with both internal cross-functional teams and external BPO vendors, with a keen understanding of the unique dynamics of contact
center
management.
Certification in COPC or equivalent vendor management courses is a plus.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia
Cruises.
2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is
careers.expediagroup.com/jobs
.Expedia
is committed to
creating an inclusive
work environment with
a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is
lifeatexpediagroup.com/jobs
.
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