Senior User Researcher

Salary
range
:
£61,666
Closing date:Wednesday, 5 June 2024
Contract type:
Permanent
The
Wellcome
Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy, and advocacy campaigns, and building partnerships.
We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health.
These challenges need the bold science we support, but they
won’t
be solved by science alone.
Where in
Wellcome
will I be working?
You will be part of the Experience Design Team within the Digital and Technology department reporting to the Associate Director of Experience Design and joining our supportive community of UX practitioners.
Wellcome
is an inspiring,
friendly
and creative working environment where you will be designing experiences and using technology in interesting ways to meet our ambition to use ‘science to solve the urgent health challenges facing everyone
.
We work on digital products and services that play a key role in what
Wellcome
does,
from
funding, policy and advocacy,
Wellcome
Collection Museum and Library,
internal and data tools. By focusing on the people who use those products, you will help ensure they are solving real problems
.
What will I be doing?
As part of the Experience Design team in Digital & Technology, the Senior User Researcher works closely with multidisciplinary product teams and staff across
Wellcome
to explore user needs and behaviours through all stages of product development. As a senior practitioner, they advocate for a user-centred approach and coach other practitioners in our supportive user-centred design community to develop.
As a
Senior User Researcher
, you will:
Planning and running
user research across our digital products
and
services
to uncover
the behaviours, needs and motivations of our users, using a variety of methodologies
Develop
ing
and
maintain
ing
a user research programme that is sustainable and
receptive
to the pace of agile/lean product development
Recruit
ing
participants from a diverse range of communities, including people with access or other specific needs
Generat
ing
insights that feed into all stages of product development, from discovery t
o
ongoing iteration, in line with product roadmaps
Utilising qualitative and
quantitative data to create a rich picture of user behaviour
and develop ways of evaluating user experience
of
product
s and services
L
ine mana
ging user researchers and coaching other user-centred practitioners to
assure and
improve research practice
Is this job for me?
We’re
looking for a Senior User
Researcher
to join our evolving and ambitious team at
Wellcome
. To
explore user needs and behaviours
, a
dvocate for a user-centred approach and coach other
UX
practitioners
.
We
are looking for someone who
has
:
S
ignificant
experience
across all aspects of user research, including recruitment,
moderating sessions, synthesising and presenting findings
Proven ability to advocate effectively for user research and
comprehensive
, user-centred practices
Experience
of p
lanning and delivering
research
, using both quantitative and qualitative methods,
to
uncover motivations and behaviours
Experience
contributing to
findings and recommendations
to
a wide range of
stakeholders,
in
var
iety of ways to suit
the
audience
Ability to support
user researchers and other practitioners
to
develop
their
skills and
understanding of
research methodologies
Good
knowledge of
multidisciplinary
digital
teams
and agile practices
To apply please upload your current CV and complete our short applicationYou can read more about the benefits we offer our employees on our
website
Our Hybrid Way of Working
We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. We are currently working 2 days per week (Tuesdays and Wednesdays) from our Euston Road offices w
ith the remaining 3 days from home.
From September 2024 this will change to
3 days in the office and 2 from home
(Tuesdays,
Wednesdays
and Thursdays).
Diversity and Inclusion
at
Wellcome
Diversity and Inclusion is a priority at Wellcome
. We are committed to cultivating a fair andinclusiveenvironment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes
adjusting
for people who have a disability
About UsWe support researchers, we take on big health challenges, we campaign for better science, and we help everyone get involved with science and health research. Wellcome isn't just a supporter of great ideas, it's a great place to work. We offer excellent benefits and help our employees to develop in an open, respectful culture where differences are valued.
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