Senior Universal Banker

DescriptionJoin the Bank that shares success with others! As a locally managed mutual bank, South Shore Bank is driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger. We also provide a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Dependent Care, Child Care Subsidy, Retirement, Life Insurance, and many other benefits.The Senior Universal Banker provides superior client service while offering digital engagement and financial advice through selling South Shore Bank products and services to new and existing clients. The Senior Universal Banker is fully trained on both the teller and platform side of the banking center. This role will float between branches depending upon the needs of the Bank. This role will contribute to the growth of the business and will be responsible for meeting and exceeding specific individual and team-based business goals.This is an in-person role.RESPONSIBILITIESSenior Universal Banker will frequently travel to different branches to assist branch staff as neededSpecializes in our branch client experience through sales, service and digital engagement of our Consumer and Commercial clientsEngage and educate clients in a variety of ways to bank with us and provide solutions to meet their identified needs, encouraging and supporting the use of digital capabilities in client interactionsActively engage in lobby management, meeting and greeting clients and proactively inquiring and taking ownership to solve their banking needsProactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationshipsConsider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Excellent communication skillsExcellent sales and customer service skillsStrong Operational & Organizational skillsDemonstrated ability to train, coach, and counsel employeesStrong computer skills, including Word, Excel, Cleartouch3 + years banking experience preferredHigh School Diploma or Associates Degree preferredCERTIFICATES/LICENSESMaintains satisfactory NMLS registration under the regulations of the SAFE Act.EDUCATION and/or EXPERIENCEAssociates degree or equivalent from two-year college or technical school; or one year to two years related experience and/or training; or equivalent combination of education and experience.Experience with electronic delivery channels including Internet Banking, Mobile Banking/Mobile Deposit, eStatements, Bill Pay, etc. is preferred.LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of clients or employees of organization.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITYAbility to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, sit, kneel, walk, talk and hear; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to sit and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds and at least twice a day, lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate.KEY POINTSIt has been and will continue to be the policy of South Shore Bank to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.At South Shore Bank, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. We believe in Shared success and We before Me. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
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