Senior Technical Product Manager Tech Shoreditch, London, UK

At Beacon we’re a growing technology startup building the best nonprofit-focused CRM in the world. We passionately believe in the power of technology to make a difference.Chris and David, both software engineers, founded Beacon in 2017 to build a new kind of charity CRM using the latest technology and design principles.Now hundreds of innovative charities around the world trust Beacon to run their core technology infrastructure. Animal welfare, human rights, disaster relief, cancer support - all powered by Beacon. You can see a quick demo of our product, here , and find out more about our features here .We have doing good at the core of our mission, but we're also profitable, privately owned, and our goals are for long term sustainable growth - not making a quick buck for venture capitalists.At Beacon we take building exceptional software very seriously. In a recent survey by Fundraising magazine
we were rated 4.9/5 on functionality and 5/5 on ease of use - we want to keep it that way!You’ll be playing a crucial role in the organisation at an exciting point in our journey. Your focus will be on product delivery and technical management of the ongoing development of the whole Beacon product offering. While this is not a role in which you are expected to write code, you will need to deeply understand the technology we use and work closely with the engineering team in a hands-on way every day.ResponsibilitiesTake end-to-end ownership of product delivery, from defining requirements to managing testing and deploymentManage our backlog of features, chores, and bugs (we use Shortcut ). This includes gathering and synthesising feedback from the Customer Support, Customer Success, and Sales teams.Assist the Customer Support and Customer Success teams in diagnosing and resolving complex customer problemsYou’ll be comfortable stepping up and taking charge of the situation when bad things happen. As alarms are blaring and deployments are failing, you’ll be cool as a cucumber.Talk to customers
and partners
regularly. You’ll need to seek out early adopters of features, gather and organise feedback, and keep our roadmap aligned with our customers’ needsManage the day-to-day release communications for the engineering team, including internal and external communications about product updates
and contribute to developing Beacon’s guide. Take ownership of the customer onboarding flow and drive development of the experience for new customersDevelop a profound understanding of the Beacon product, and contribute to product strategyBe the main liaison between the Engineering team and the rest of the organisationRequirementsAt least 5 years of experience as a product manager at a B2B SaaS companyPrevious technical experience in software engineering and/or a technical university educationAbsolutely superb communication skills. You need to be able to communicate effectively across all of Beacon’s internal teams, including the founders, engineers, customer success managers, and the sales team. You’ll also need to be charming and friendly with external parties such as Beacon customers, partners, and integrations partners.Our customers are all charities - you'll get to build your career whilst having a genuinely positive impact on the worldWe'll give you 6 weeks (24 days) of holiday every year, plus bank holidaysTaking time off is important. And we really mean it: We'll pay you a £60 bonus for every day of holiday you takeBanded salary system so that everyone is paid the same for doing the same job, and compensation growth within the organisation is clear.Guaranteed pay rise to adjust for market changes every 12 monthsBeacon is climate positive (beyond carbon neutral), so your employment won't hurt the planet. Learn more A proper pension - we'll match 150% of your pension contributions (up to 10%)Private health insurance with routine dental & optical coverModern parental leave policy (12 weeks at full pay, and it's the same for everyone, regardless of gender or circumstances)Cycle to work schemeWorking togetherAs a team we prefer to be together in our office (4-6 New Inn Broadway, London, EC2A 3PR) and we'd want you to join us - so this is not a remote role. We offer flexible working hours and while your usual place of work will be with us in the office, you can work home when you need to.We passionately believe in doing our part to address the tech sector's diversity problemWe believe that in building diversity we build strength.We encourage everyone with the required skills to apply, we consider building a diverse and representative team to be critical to our success, and we actively pursue building a more diverse team.We have a banded salary system to ensure that nobody is paid differently for the same role. Salaries across the organisation, including executive pay, are entirely transparent.Our parental leave policy provides for 12 weeks of full pay, and can be taken by any parent, regardless of their new parenting circumstances.We are actively working to demonstrate our commitment to our values by working towards Bloody Good Period ’s ‘Bloody Good Employer’ certification and towards becoming a certified BCorp .
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