Senior Technical Infrastructure Program Manager

Senior Technical Infrastructure Program ManagerDo you have a passion for root cause analysis and risk mitigation strategies that identify and drive improvements to facilities and operations making them more resilient against disasters? Do you thrive in team-based environments that challenge the status quo to drive improvement?Amazon’s Global Realty (GR) Risk Operations & Resilience (ROR) organization is seeking a technical professional to lead root cause analysis and related building and engineering-based investigations following disaster events. As part of the Disaster Recovery & Investigations (DRI) team, you will use your technical and problem-solving skills to uncover root causes, identify and drive corrective and preventative actions back to the business and design teams for closed-loop learning. The position will be based in Europe (EU), with regular travel to disaster sites throughout the UK and EU, and occasional travel to the US. This role can be based in London, Paris, UK, or Luxemburg. You will support a wide range of business units within Operations, including fulfillment centers, distribution centers, delivery stations and similar industrial warehouse occupancy. You will partner closely with many stakeholders, including Legal, Global Security, Risk Management, Design & Construction, Engineering, and Building Design to identify and capture opportunities for improvement.Due to the nature of supporting unplanned events on-site applicant should be in close proximity to transit (air and rail) with the ability to travel regularly to Luxembourg and London to meet with stakeholders. The person in this role will participate in on-call rotations (including after hours, weekends, and holidays) for emergency response support. The role requires travel up to 40% within the 13 countries, with focus on the U.K., Poland, France, Spain, and Germany on short notice.Key job responsibilitiesRole & Responsibilities:•\tParticipate on rotational Global Security calls with operational leaders to provide guidance on when an investigation will be launched and how to secure or preserve the scene.•\tLead root cause investigations, including travel to disasters impacting Amazon facilities, where you will deploy and manage forensic experts with evidence identification, preservation, and chain of custody, while preserving legal protections and subrogation rights and drive the investigation process until origin and cause are determined.•\tPartner closely with legal, risk and asset management to validate contractual obligations, and coordinate investigation activities with insurance representatives and counter-parties who have a contractual, financial, or potential liable interest throughout the investigation.•\tPartner with the DRI-team to provide daily verbal and written updates to senior leadership throughout an on-site investigation via flash reports and playbook/action tracker updates.•\tSolve problems with urgency by building consensus with partner teams, asking the right questions and recommending appropriate solutions.•\tConsolidate key learnings into a written closing report that includes corrective and preventative actions (CAPAs) to building system design, storage practices, and/or safety programs.•\tIdentify owners, secure buy-in, and track agreed CAPAs until completion.•\tSupport risk management, real estate, legal and the business on financial recoveries, litigation, or subrogation.•\tIdentify network risk trends and near misses using 8D, 5-Whys, or similar to develop risk reduction options.•\tProvide written inputs to monthly/quarterly business reviews and lead investigations meetings with core stakeholders to surface broader insights.•\tSupport DRI as an internal subject matter expert related to damage assessment methodologies for buildings, structures, material handling, and/or inventory damaged by fires, floods, and other physical disasters.We are open to hiring candidates to work out of one of the following locations:London, GBRBASIC QUALIFICATIONS•\tBachelor’s degree or equivalent credentials in Engineering, Technical Architecture, or similar. Do you have a passion for root cause analysis and risk mitigation strategies that identify and drive improvements to facilities and operations making them more resilient against disasters? Do you thrive in team-based environments that challenge the status quo to drive improvement?Amazon’s Global Realty (GR) Risk Operations & Resilience (ROR) organization is seeking a technical professional to lead root cause analysis and related building and engineering-based investigations following disaster events. As part of the Disaster Recovery & Investigations (DRI) team, you will use your technical and problem-solving skills to uncover root causes, identify and drive corrective and preventative actions back to the business and design teams for closed-loop learning. The position will be based in Europe (EU), with regular travel to disaster sites throughout the UK and EU, and occasional travel to the US. This role can be based in London, Paris, UK, or Luxemburg. You will support a wide range of business units within Operations, including fulfillment centers, distribution centers, delivery stations and similar industrial warehouse occupancy. You will partner closely with many stakeholders, including Legal, Global Security, Risk Management, Design & Construction, Engineering, and Building Design to identify and capture opportunities for improvement.Due to the nature of supporting unplanned events on-site applicant should be in close proximity to transit (air and rail) with the ability to travel regularly to Luxembourg and London to meet with stakeholders. The person in this role will participate in on-call rotations (including after hours, weekends, and holidays) for emergency response support. The role requires travel up to 40% within the 13 countries, with focus on the U.K., Poland, France, Spain, and Germany on short notice.Key job responsibilitiesRole & Responsibilities:•\tParticipate on rotational Global Security calls with operational leaders to provide guidance on when an investigation will be launched and how to secure or preserve the scene.•\tLead root cause investigations, including travel to disasters impacting Amazon facilities, where you will deploy and manage forensic experts with evidence identification, preservation, and chain of custody, while preserving legal protections and subrogation rights and drive the investigation process until origin and cause are determined.•\tPartner closely with legal, risk and asset management to validate contractual obligations, and coordinate investigation activities with insurance representatives and counter-parties who have a contractual, financial, or potential liable interest throughout the investigation.•\tPartner with the DRI-team to provide daily verbal and written updates to senior leadership throughout an on-site investigation via flash reports and playbook/action tracker updates.•\tSolve problems with urgency by building consensus with partner teams, asking the right questions and recommending appropriate solutions.•\tConsolidate key learnings into a written closing report that includes corrective and preventative actions (CAPAs) to building system design, storage practices, and/or safety programs.•\tIdentify owners, secure buy-in, and track agreed CAPAs until completion.•\tSupport risk management, real estate, legal and the business on financial recoveries, litigation, or subrogation.•\tIdentify network risk trends and near misses using 8D, 5-Whys, or similar to develop risk reduction options.•\tProvide written inputs to monthly/quarterly business reviews and lead investigations meetings with core stakeholders to surface broader insights.•\tSupport DRI as an internal subject matter expert related to damage assessment methodologies for buildings, structures, material handling, and/or inventory damaged by fires, floods, and other physical disasters.We are open to hiring candidates to work out of one of the following locations:London, GBRBASIC QUALIFICATIONS•\tBachelor’s degree or equivalent credentials in Engineering, Technical Architecture, or similar.•\tExtensive years’ work experience related to disaster-related
commercial/industrial
facility investigations and/or reconstruction.•\tProfessional Engineers (PE or PEng) license, Master of Science (MS) or advanced
engineering/technical
degree or credentials, preferably in Fire Protection, Mechanical, Civil/Structural, or Construction Management.•\tField experience within construction management, plan review, engineering inspections or similar.•\tKnowledge and experience working with fire and building codes and standards, including NFPA, FM Global, VdS, ICPE, BS, IndBauRL, RSCIEI etc., including interpretation and utilization/audit of design, installation, and maintenance.•\tWorking experience with National Fire Protection Association (NFPA 921), NFPA13, FM Global Data Sheet 7-29, and 7-31, and IEC standards.•\tWorking knowledge of standard lease language, property insurance contracts,
construction/development
agreements, or similar.PREFERRED QUALIFICATIONS•\tProven ability to ask probing questions across building infrastructure and technical matters.•\tStrong verbal and written communication skills, with ability to communicate appropriately in privileged work, while fostering collaboration to unblock investigation progress and reconstruction work.•\tHighly analytical, detail oriented, with ability to develop new ideas and creative solutions.•\tStrong quantitative and qualitative analytical skills as well as good business judgment.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice
(
to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884
(tel:+448000869884).
If calling from Ireland, please dial +353 1800 851 489
(tel:+3531800851489).
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