Role Purpose - Manage complex legal cases/complaints/Housing Ombudsman/MP/Cllr� enquiries
- Managing the performance of contractors to ensure efficiency of service, VFM and compliance with legislation
- Contributing to the development of strategies and policies relating to Asset Management and to implement and review� procedures relating to responsive repairs such as legal/structural/trees/service charges/rechargeable
Responsibilities- Ensure legal/complains/HO/MP/Cllrs enquiries are responded to within target times and responses meet quality standard
- Ensure expenditure are aligned to available budgets and represents VFM
- Implement critical procedures to support service delivery and officer/contractor training and development and to minimise unnecessary expenditure/budgetary pressures by agreed target times
- Support R&M manager on essential key projects within Asset Management focusing in on IT new database system/legal/structural/rechargeable/service charges
- Arrange guidance training for Access Harrow call centre staff on critical work procedures and work with Access Management to improve on repairs call centre repairs reporting.
Requirements- Direct experience of managing repairs contractors and ensuring VFM/Quality/Service Delivery in line with contract arrangements and maximising performance with effective partnership working in public and/or private sectors.
- Experience in writing repairs specifications in accordance with bespoke SORs or NHF SORs and in repairs administration in housing maintenance in the public and/ or private sectors.
- Experience working in councils and housing associations�
- Detailed understanding of essential H&S building repairs compliance legislation
Contract�
- Initial 3 to 12 month contract with the opportunity to extend�
- PAYE via Umbrella�
- CIS if a UTR number can be provided�
- Monday to Friday 9am to 5pm�Hybrid - mix of home and office/onsite client premises
If you are interested in this position AND meet the requirements,
APPLY NOW!