Senior Student Administrator

Bristol Medical School is looking to recruit a self-motivated, and enthusiastic Senior Student Administrator to support the Student Administration Manager (SAM), Deputy Student Administration Managers (DSAM), and Programme Directors in delivering high-quality education processes for a group of postgraduate degrees.The post holder will have responsibility for specific areas of work which support the student admin-related processes and will supervise members of the School’s Student Administrative Team.Excellent organisational skills are required along with a high standard of IT skills and the ability to interact with various office systems. Well-developed communication skills are essential as the post holder will be dealing with a wide range of stakeholders.This post is fixed term until February 2025 to cover maternity leave and a sabbatical.Assisting the Student Administration Manager/Deputy Student Administration in delivering high-quality education processes. To take responsibility for specific areas of administration which support the student admin-related processes within these courses.Responsibility for supervising the Student Administrators and Administration Assistant.Management of the PGT student record and its accuracy (student status) suspensions, withdrawals, and transfers.Receive and respond to enquiries from students and staff including more complex queries.Manage, alongside the DSAM/SAM, the administrative processes around assignment submission and the consideration of essay extension requests for students. What we can offer:We offer flexibility for your working day. Our school core hours have changed to 9.30am to 3.00pm to take account of those with caring responsibilities.We operate a blended working arrangement, with a mixture of working in the office and working from home.Support in enhancing your skills with workshops/courses and online learningMentoring opportunities.Staff social clubs and societies; there are a variety of in-house clubs and societies you can become involved with, make new friends, and connect with the University communityYou should apply if Y
ou have demonstratable student administration experience, knowledge of education processes and enjoy using your organisational skills to deliver a high-quality service to students and staff.
You thrive on working in a busy, varied environment, have an excellent approach to customer service and can use your initiative, communication and organisational skills to be an effective and supportive manager.
You are a good team player, can communicate clearly with staff and students, building effective working relationships and remaining calm, resilient and positive in potentially complex and challenging situations.
You are experienced in using a range of IT systems and be able to adapt to new systems and processes quickly. Additional information
Contract type: Fixed term from 22/04/2024 until 25/02/2025 (secondment cover)
Work pattern: Full-Time
Grade: G
School/Unit: Bristol Medical School
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