Senior Solution Architect

Adaptiva
,
the
autonomous endpoint management
company
,
delivers the fastest way to patch and manage endpoints at scale. The company offers
OneSite
, the first fully adaptive autonomous endpoint management platform. IT and cybersecurity leaders use OneSite to gain a hands-free, fully automated approach to speeding the continuous delivery of software, patches, and vulnerability remediations. Founded
nearly two
decades ago, hundreds of today’s largest global organizations rely on
Adaptiva
to increase operational efficiency, reduce risk, and maximize patching velocity across millions of endpoints.
Adaptiva
is headquartered in Kirkland, Washington with offices in Chicago and London. Learn more at
adaptiva.com
, and follow the company at
LinkedIn
,
Facebook
and
X
.
About the RoleWe are looking for a Senior Solutions Architect to be part of the global Customer Success team, performing senior level technical support, solutions, and customer onboarding activities. You will be responsible for ensuring our customers have excellent experiences implementing and utilizing Adaptiva products.This is a full-time, remote (work from home) position based in the United Kingdom and may require occasional travel within the region.ResponsibilitiesKey responsibilities will include:Provide technical product support for new and existing customers.Liaise directly with our customers at all levels of their business, both remotely and in-person.Build and maintain technical relationships with existing customers in the region.Technical resource for designing and supporting post-sale customer solutions. Deliver product training and assist in the creation of self-education public access content such as knowledge-base articles, blogs, videos etc.Maintain internal systems for product demonstration and testing.Be part of the on-call support rotation (1 week every 3 months).Participate at technical conferences and contribute to activities in the booth at events while promoting the Adaptiva platform.RequirementsProgressive experience in a technical role, implementing and supporting IT software.Experience with Adaptiva products.Industry specific experience in systems management, device management, security software or configuration compliance.Technical experience with design, implementing and supporting Microsoft System Center Configuration Manager 2012 and later.Technical experience in Windows Operating Systems, Desktop Management and Windows Deployment.Excellent and demonstrable troubleshooting and analytical skills.Experience with server and networking technologies.Experience managing support tickets and escalations.Nice to haveExperience with cloud-based endpoint management/MDM solutions (e.g. VMware Workspace ONE, Microsoft InTune, Altiris) Adaptiva participates in E-Verify for work authorization. This role does not provide visa sponsorship. Adaptiva is committed to a diverse and inclusive workplace and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Adaptiva does not accept unsolicited headhunters and agency resumes.
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