Senior Social Account Director

1 month ago
Be among the first 25 applicants
We're on the lookout for a talented Senior Social Media Account Director to expand our Marketing team to help us support and grow the department, based at Visualsoft House in Stockton-on-Tees or our Newcastle office in Grey Street!This is a fantastic opportunity for the right person to be part of an award-winning agency.As a Senior Social Media Account Director, you will be responsible and accountable for the success and delivery of Visualsoft's Paid and Organic Social service. You will own a portfolio of social clients and become the go-to key relationship stakeholder for social. Relationships and client centricity are key as your key objective is to grow your portfolio's return ensuring the social product/service is innovative, efficient and delivered to the highest possible quality.In this role, we're looking for someone to lead and ensure implementation of the client portfolio, across all relevant platforms to the product/service, constantly delivering ROI. By utilising the latest ‘best in class' technology and leveraging partnerships to drive excellence, you will put the client first reacting and adapting when required with a strategic mindset.Strategy and impeccable execution is key to the role, ensuring that clients benefit from the social service and have a clear and transparent view of the work carried out.What you'll be doing:Overall responsibility for client portfolio social relationshipOverall responsibility for client portfolio retentionOverall responsibility for client portfolio happiness, measured by NPS & CSATMaintain highest standards of social implementation and executionContinuously strive to produce the highest results for Visualsoft clients via socialCoach, mentor and train other Visualsoft staff members to produce the highest quality social work for clientsConstantly strive to improve and maintain processes and procedure documentsBe the go to within your client portfolio for all things socialIdentify and execute client training raising social understanding where requiredMaintain and increase efficiency of the execution and implementation of social across your client portfolioDevelop the service offering to maintain best in class standardResponsible for commercial growth of the client portfolio using socialIdentify and assist with sales opportunities within your portfolioHandle and prepare sales documentation and sales pitches within your portfolioLead, speak and engage at external events and conferencesMaintain expert knowledge at the forefront of social. Stay up to date with emerging tech and trends.RequirementsThis role requires someone with exceptional communication and client relationship/management skills and who is an absolute expert within the social industry.The ability to lead clients and work alongside high performing teams influencing clients and internal stakeholders is essential, using technology and industry leading practices.EssentialExtensive proven experience either agency or client side specialising in socialExtensive experience of social managementExperience with paid and organic social mediaProven expertise in external social platforms and tools, analytics, forecasting and measurementExperience in building and executing social strategies, whether in-house or for clientsWorking to tight deadlines as a team and as an individualClient-facing experience at a senior levelClient meeting experience and proven strategy presentation skillsAnalytical and data drivenDesirables (but Not Essential)Experience in ecommerceExperience in other digital media channelsGoogle Data StudioAttributionGoogle Tag ManagerBenefitsCompetitive basic salary with great progression optionsUnlimited paid holidays - yes that's not a typo!Hybrid workingGreat working environments; our Stockton on Tees and Manchester workspaces are also dog friendlyA high-performance MacBook'Health Assured' Employee Assistance ProgrammeFree eye tests and flu jabsVS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!Free breakfast, fruit, hot and cold drinks and protein shakesFriday afternoon drinks to wind down for the weekendPension scheme to help you save for the futureCycle to work schemeDiscounts across our brandsRegular team social eventsTraining & developmentSo if you think you've got what it takes to join one of the UK's leading eCommerce providers, we'd love to hear from you.A little formality... by applying you implicitly consent to us processing your personal data for review for this vacancy only.Talent Hunter Referral Bounty - £250Help us find the right talent to join our team, and get a handsome reward in return. It couldn't be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!___Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community. Seniority levelSeniority level Director Employment typeEmployment type Full-time Job functionJob function Marketing Industries Non-profit Organizations and Primary and Secondary Education Referrals increase your chances of interviewing at Visualsoft Ltd by 2xGet notified about new
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