Senior Service Desk Engineer

Senior Service Desk Engineer
Hybrid working
London
The Opportunity
Working within a financial services company as a senior service desk engineer, carrying out the day-to-day IT support and focusing on larger projects as the business moves the IT team in-house.
Is this role for you?
Do you want to grow your understanding of finance and further develop your IT skills?
Join a growing team and Build for the future.
The Role & Responsibilities:
Transferring the service desk from an external provider to an internal team. The candidate would be a people person able to provide support to all levels of the business as well as carry out larger projects.
3rd/4th line IT support
Working within the ITIL framework
Project work
On-boarding devices and employees
Training & Mentoring Juniors
Providing 5-star customer service
The person:
Senior IT support engineer experience
Indepth understanding and subject matter expertise of Microsoft 365, Windows Server Technologies, Exchange Online, Active Directory (AD) & Azure AD
Networking & server management
BAU support and being the point of escalation
Worked in ITIL frameworks
Project management or migration experience
Desirable (but not required):
Worked within an MSP or IT consultancy
Worked in the Financial sector
ITIL certification
Microsoft Certified
The reward:
Competitive salary & Pension contributions
Bonus Scheme
25 days holiday
Cycle to Work Scheme
Access to discounts
Requirement:
You must have the following visas/right to work to be eligible for this position:
British Citizen, ILR, Dependant Visa, Pre-settled status etc.
You must be UK-based to apply for this role.
*If you don't have the right to work in the UK or are not located in the UK, you will be automatically rejected from the process due to client requirements.
Apply Today!