Senior Service Desk Engineer – £27,500 – Newton Le Willows, Warrington
The Role
Do you have at least 3 Years of Managed Helpdesk experience? Do you have a knack for solving technical issues and a background in IT support? If so, IDT Support Solutions is looking for a Senior Service Desk Engineer to join the team!
Our goal is to always provide exceptional level of service. We aim for lasting partnerships with our clients.
In this role, you will provide technical support to our customers, colleagues, and internal stakeholders through various communication channels, including phone, Teams/Zoom, and email.
This position is primarily office-based, with the flexibility to work from home upon request. You will play a critical role in shaping our service offering and maintaining our reputation for excellent customer service.
Key Responsibilities:
The Company
IDT offers flexible IT support, professional IT project delivery and expert IT advice. We support small, medium-and large businesses across the globe. We help our clients improve organisational and individual performance by leveraging well-managed IT infrastructure, backed up by expert IT support and advice.
The professionalism of our people, combined with the pro-active approach taken by our staff, ensures that we deliver a fast, exceptionally reliable and accountable service to our clients. We can act as a client's IT department or supplement an existing IT function.
In both cases, we aim to create long-term partnerships that add value through a combination of high-quality day-to-day support, expert project delivery and well considered strategic advice.
Benefits:
The Person
Essential:
Desirable:
If you're eager to join a company that values your technical skills and commitment to customer service, we want to hear from you.