Senior Service Desk Engineer

Senior Service Desk Engineer - Manufacturing Company - £38k + Package
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2nd Line Support Engineer required by a leading manufacturing company to take on a challenging new role. This is an excellent opportunity for someone who wants to advance their career towards a more independent role, with exposure to a wider range of technology solutions.
Reporting to the IT Operations & Infrastructure Manager, the service desk engineer will ensure that solutions are well-maintained and supportable.
This role would suit a Senior Service Desk & End-User Compute Engineer who has a broad background supporting across a variety of technologies.
This role is based at my clients Portbury office 4 days a week and 1 day a week at their office in Trowbridge to be part of the wider team.
Working hours are Monday-Friday, 8:00am - 4:30pm.
Available for out of hours support for any critical production issues.
The nature of this role and service requires you to be on-site so home working is not available for this role.
My client has an excellent training and development programme including a budget for external training and certifications, so progression opportunities in this role are fantastic.
Applicants should have the following skills and experience:
Experience providing 2nd line technical support and desk side support
Windows Server / Print Services
Active Directory
Advanced knowledge in Computer Hardware
Advanced knowledge in Common Software applications
Advanced knowledge in Microsoft Operating system
Proficient knowledge in Printer Hardware
Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
Proficient knowledge in Ticketing software
Microsoft Office & Office 365 applications
Desired Skills:
VMware virtualisation knowledge.
Network and server hardware and components IT qualifications may include
A+ Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in desktop area
Microsoft Office Specialist (MOS) certification
This is a permanent role with a salary of up to £38k basic + benefits package.