Senior Service Analyst

Global recycling / manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 – 4.30 (office based), great career prospects.
This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success.
About the role:
Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required.
Senior Service Analyst Accountabilities:
Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities
Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA's)
Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with b...