Senior Sales Operations Executive

Informa PLC is a leading international events, intelligence and scholarly research group.Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.Job DescriptionPRINCIPAL DUTIES AND RESPONSIBILITIES:Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan managementMonitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)Ensure customer queries are answered and/or resolved in a timely mannerManage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer toolsAct as key liaison point with Event Operations team for customer data and Event floor plan queriesWhere required, support Event team in organisation of sales eventsCRM (Salesforce) / invoicing system (EMS) support to sales teamsServe as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledgeSupport Sales team training in new Salesforce.com featuresSupport data entry into invoicing system and Salesforce.com and ensure accuracy through period analysisReporting, Data Analysis & InvestigationPerform Salesforce.com (CRM) reporting and ad-hoc reports as requestedWhere relevant manage integration of International Joint Venture reportsSupport Sales team with proactive insight and trend analysisCampaign ManagementSupport to Sales Leadership and CRM team to set up, assign and manage campaignsManage the gathering of member lists / data for campaigns and QASupport sales teams to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leadsTesting & Improving Salesforce.com DevelopmentAct as liaison between Sales team and CRM team to gather regular system feedbackHelp identify priorities for development and gather requirementsPerform User Acceptance TestingQualificationsUniversity Bachelor’s Degree / University of Business Admin / Applied Sciences qualificationMinimum 3years of sales support experience across international regions and culturesStrong organization, time management skills and ability to work with senior internal stakeholdersExperience of data analysis and manipulationAbility to proactively handle and respond to customer objectionsInterpersonal skills, confident personality, high level of enthusiasm
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