Senior Sales Advisor - Swatch Harvey Nichols Concession

Senior Sales Advisor - Swatch Harvey Nichols Concession The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.Swatch are looking for a Full Time Retail Senior Sales Advisor, to join our concession at Harvey Nichols, LondonTo provide service to customers, promote Swatch products and meet sales targets. To assist the manager in running the concession and deputise for the manager.ProfileSales• Greet and serve all customers providing a fast friendly service.•Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.• Ensure good knowledge of all functions of watches and other Swatch products.• Provide reliable information to customers in all matters relating to guaranteed and after sales service.• Help display merchandise as directed.• Contribute to the concession reaching its monthly sales targets.• Oversee colleagues to ensure best practise is adhered to at all times, providing on the spot feedback when requiredSecurity• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.• Maintain/build a general awareness of products and security hot spots.• Follow Company policy and procedures for opening/closing• All transactions to be handled in a responsible and secure wayReporting• Accurate reporting of all administration and stock control.• Collation of sales figures.• Clearly articulate/communicate any issues the store has had in the absence of the Concession ManagerCare of the Store• Ensure the concession is kept clean and presentable at all times.• Delegate tasks to colleagues to ensure productivity during peak tradeCommunication• Adhere to company policies and regulations.• Attend briefing sessions as directed by your line manager.• Hold briefing sessions in the absence of the Store Manager• Confident to communicate at all levels, within the Concession, Harvey Nichols and with the wider Swatch Group teams• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear• Be familiar with international customer’s customs and cultureProduct Knowledge• Attend regular training programmes.• Confidently deliver product knowledge and train colleagues on upcoming collections• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.• Be able to deliver good product knowledge to our customers.Other• To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.• As a member of the store management team be prepared to act up in a more senior capacity when the Concession Manager is out of the business• Assist the management team to lead and inspire your colleagues.• Ensure service standards and behaviors are in line with training and Swatch guidelines at all timesProfessional requirementsEssential• Passionate to lead, motivate and engage a team• Driven to improve conversion and ensure the store and team meet KPIs• Enjoys developing team members, with the ability to provide constructive and positive feedback• Passionate about providing the highest level of customer experience, leading by example for other team members• Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvementsPreferred• Previous experience in retail and/or fashion accessories• Have experience dealing with international customers• Ability to communicate in multiple languages• Previous Supervisory experienceContactNick BrightJob locationKnightsbridge 109-125 Job locationKnightsbridge 109-125SW1X 7RJ London (England)United Kingdom Company addressThe Swatch Group (UK) LimitedBuilding 10002nd Floor East WingThe Royals Business ParkDockside RoadGB-London E16 2QU
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