Senior Sales Administrator

Senior Sales Adminisatrator - based in Customer Services Team

West Bromwich

�26,000 - �27,000

Job Overview

The Customer Delivery Team (CDT) sits right at the heart of the Company as it looks after the customer journey right through from the Enquiry stage to post-occupancy covering everything from Estimation, Design & Customer Service. The Sales Order Administrator position within that team plays a key role and is responsible for the logging and checking of bulk orders and setting up new customers on accounts on all internal systems.

For the right candidate, there is a real opportunity for career progression in a rapidly growing business.

Responsibilities and Duties

• Ensuring all new bulk orders are processed promptly and that any inaccuracies are

picked up and amended to prevent invoice queries at the back end of the process

• Establish and maintain strong relationships with Customers through a pro-active

approach to Customer Service

• Responsibility for setting up new customers/accounts on internal systems

(Management System & Kerridge)

• Answering inbound calls in a timely and professional manner and knowing how to

use in house systems to relay information back to the Customer

• Support other departments in managing the flow of information throughout the

business by keeping in house CRM up to date

• Achieving and working to set KPIs for the role

Qualifications & Skills

Previous Customer Service, System Experience, Product or Industry knowledge is preferred but not essential as this can all be trained. Our client is focused more on getting the right person that includes soft skills such as;

• Ability to process a lot of information accurately and have an eye for detail

• Ability to remain calm in stressful situations and always maintain a positive attitude

• Ability to work to tight deadlines

• Excellent written, oral communication and listening skills

• Excellent time management and organisation is essential

• Enthusiasm, inquisitiveness, and ability to adapt to change

• Eagerness to learn internally but to also have a willingness to learn about the business and product offering independently.

Benefits:

• Bereavement leave


• Company pension


• Free parking


• Health & wellbeing programme


• On-site parking


• Private medical insurance

Schedule:

• Day shift


• Monday to Friday

Education:

• GCSE or equivalent (preferred)