Senior Revenue Operations Analyst

Transforming decision making through augmented intelligence.Company ProfileAt Signal AI we want to help organisations identify risks and opportunities and see movements in the market before anyone else. We want to help leaders take bold decisions, safe that the data is on their side. We want to connect all those external data points together, uncover the unknown unknowns, and be at the very heart of the knowledge economy.We’ve already built a world-class artificial intelligence platform for real-time information aggregation and analysis at a massive scale. We proved our value with monitoring and measurement products in the PR&Comms space, and are now joining the dots beyond.We are friendly and informal people who are passionate about our brand as we all have a stake in our success. We have an inclusive environment, welcoming the skills and experience from many diverse backgrounds, and together we have created who we are and what we sell. We are proud of our achievements and continue to strive for the unknown.We have completed our $25 million Series C funding round, bringing our total funding to date to $49.5 million. This latest funding round is led by Redline Capital with participation from existing investors including MMC Ventures, GMG Ventures and Hearst Ventures.RoleThis is an exciting opportunity to join a rapidly growing scale-up and help us to modernise the way we use our entire revenue tech stack.The Revenue Operations Analyst will work within our Systems team who are responsible for our Salesforce installed base and the rest of our tools and systems. At Signal, Salesforce is the single source of truth so you’ll be heavily involved in systems modernisation and optimisation projects, working with a diverse range of multiple stakeholders across the organisation.We’re looking for a skilled project manager and a transformational systems expert who’s not afraid of getting their hands dirty. You’ll need to be able to dive in and diagnose issues, work with the team to build fixes and renovate systems while also understanding the big picture of what an effective tech ecosystem looks like.ResponsibilitiesWork within a team of four who own and product manage our entire revenue tech stack (10+ technologies) and provide expert recommendations on technology to meet diverse business needs, both strategically and tacticallyWork closely with the commercial teams across the whole customer journey to ensure the smooth flow of revenue and delivery of expectationsProduce and review actionable and accurate sales reporting for leaders, managers, and repsCreate and maintain documentation on sales processes, policies, and relevant sales training materials and assist with onboarding new sales talentIdentify and eliminate sales process bottlenecks and inconsistenciesWork closely with other departments, including Marketing, Lead Generation, Sales, Customer Success, Customer Support, Product and Finance to define, plan and implement systems improvement projectsRequirementsWe’d love to hear from individuals who are results-driven and technologically innovative to join a critical team within Signal.At least 2 years administrator experience with Salesforce and administrator experience with Pardot or other marketing automation toolsIdeal expertise within marketing operations using Salesforce, Google Analytics and Pardot (or other marketing automation tools), with an understanding of optimal inbound processes and requirementsProficiency with declarative Salesforce automation tools including Flows and Process Builder, and with building complex formulaeCommercial or operational background, with a proven track record in being part of development projects from inception through to delivery and roll-outAgile, self-starter who can work independently and collaboratively with excellent stakeholder managementExcellent written and verbal communication skills, including presenting to C-level executivesExperience working in a fast-paced (ideally Scale-Up) environmentBachelor’s degree in a technical or business-related field2+ years of experience in sales operations and/or business systemsExperience working in a scale-up stage businessProgrammatic proficiency with APEX, SOQL and SAQL - please highlight in your application if you have this experience
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