Senior Reservations Agent - Jumeirah Carlton Tower

Senior Reservation Agent Jumeirah Carlton Tower
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of Londons most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the citys largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens.
About the Job:
An opportunity has arisen for a Senior Reservation Agent to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into Opera.
Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotels policy is adhered to at all times.
Process all SynXis reservations and extranet messages ensuring that all bookings are accurate.
To be fully conversant with rate groups and sales accounts procedures.
To ensure that all reservations standards and procedures are met with regard to reservations and system input.
Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
To liaise with sales, marketing and operations teams to ensure that VIP guests are recognized as part of the VIP procedures, including room allocations, amenities and arrival welcome.
To determine from reservations any sales leads for future business and ensure these are passed to the sales department.
Ensure reservations are taken accurately & traces are in place for front office to follow up as required.
Ensure that reservations include accurate billing details and that the accounts department have the required back up.
About you:
The ideal candidate for this position will have the following experience and qualifications:
At least 2 years experience as a reservation agent role in a 5 Star Front Office or Reservations Department.
Excellent level of English.
Competent computer skills, word, excel, power point.
Excellent communicator at all levels.
Effective organisational skills: able to prioritise tasks and self-manage a demanding workload.
Excellent presentation skills.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes
Competitive salary + excellent service charge
28 holidays inclusive of Bank Holidays
Extra holiday for significant Birthdays (21.30.40. etc.)
Life insurance
Next pension
Jumeirah perks website access discount
F&B and Spa treatment discount
Lieu day if you work on Bank Holidays
Dry cleaning of uniform or Business attire
Meals on duty
Employee assistance programs
Wellness benefits Chiropodist, Flu jabs, and more!
Taxi service after hours
Social events & recognitions programs
Ongoing training & development
Weeding/Baby gift
Cycle scheme
Internal transfer scheme
Eye test and discount for VDU users
Dental cash back plan
External transfer scheme

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