Senior Relocation Consultant

We have a new position available for a Senior Relocation Consultant to join a leading relocation service provider.We're seeking an experienced DSP Relocation professional with strong Tenancy & Lettings experience to handle Relocation services for clients, acting as the main point of coordination for UK Destination Services.This role is responsible for:
Relocation DSP service delivery
People & Performance Management
Compliance & Quality
Responsibilities of the Senior RelocationConsultant include:
Supporting the Relocation Manager as required, acting as an escalation point for services issues and assigning new cases to other team members
Serving as the main point of coordination for Relocation services managing VIP cases
Understanding client specific Relocation policies and service requirements
Training and mentoring of other team members as required
Acting as first point of escalation to team members for operational issues
Managing and negotiating tenancies for VIP assignees
Oversee and manage Relocation activities including; home search, property services including tenancy management, lease negotiation, lettings, cleaners inventory clerks, landlords agents, and dilapidations negotiation.
Ensure all services are provided and managed in compliance with company Anti-Bribery & Corruption policy
Arrange property Check-in/out with Inventory clerk and landlords agent
Develop, maintain and build a working relationship with transferring (relocating) employee and client HR
Actively support team members development
Carry out the pre-assignment briefing and client relocation policy review as required
Provide continued advice and support to both clients and relocating employees
Prepare ongoing status reports in line with client’s needs
Evaluate operational efficiency and recommend process improvements as required
Review and approve supplier invoices and invoice correctly for the client engagement
Ideal Candidate:
3 years + experience working as a Relocation Consultant for a RMC
Experience in Relocation, Destination Services and/or UK Property sector
Strong knowledge and experience in Tenancy Management, Lettings, and UK Property services
Team leadership and supervisory experience preferred
Staff mentoring and training experience
Bilingual skills are an advantage but not essential
Strong customer service skills
Good communication skills, both verbal and written
Hybrid working structure available
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