Senior Relocation Consultant

Job DescriptionWe have a new position available for a Senior Relocation Consultant to join a leading relocation service provider.We're seeking an experienced DSP Relocation professional with strong Tenancy & Lettings experience to handle Relocation services for clients, acting as the main point of coordination for UK Destination Services.This role is responsible for:Relocation DSP service deliveryPeople & Performance ManagementCompliance & QualityResponsibilities of the Senior Relocation Consultant include:Supporting the Relocation Manager as required, acting as an escalation point for services issues and assigning new cases to other team membersServing as the main point of coordination for Relocation services managing VIP casesUnderstanding client specific Relocation policies and service requirementsTraining and mentoring of other team members as requiredActing as first point of escalation to team members for operational issuesManaging and negotiating tenancies for VIP assigneesOversee and manage Relocation activities including; home search, property services including tenancy management, lease negotiation, lettings, cleaners inventory clerks, landlords agents, and dilapidations negotiation.Ensure all services are provided and managed in compliance with company Anti-Bribery & Corruption policyArrange property Check-in/out with Inventory clerk and landlords agentDevelop, maintain and build a working relationship with transferring (relocating) employee and client HRActively support team members developmentCarry out the pre-assignment briefing and client relocation policy review as requiredProvide continued advice and support to both clients and relocating employeesPrepare ongoing status reports in line with client’s needsEvaluate operational efficiency and recommend process improvements as requiredReview and approve supplier invoices and invoice correctly for the client engagementIdeal Candidate:3 years + experience working as a Relocation Consultant for a RMCExperience in Relocation, Destination Services and/or UK Property sectorStrong knowledge and experience in Tenancy Management, Lettings, and UK Property servicesTeam leadership and supervisory experience preferredStaff mentoring and training experienceBilingual skills are an advantage but not essentialStrong customer service skillsGood communication skills, both verbal and writtenHybrid working structure available
#J-18808-Ljbffr