Senior Property Manager Property Management · Ryde

Job Title: Senior Property Manager Location:Ryde, Isle of WightBrand: Hose Rhodes Dickson Salary:up to £33,000 OTE including commission and bonusesHours:Monday to Friday 8:30am - 5:30pmAbout:
Hose Rhodes Dickson Hose Rhodes Dickson as part of the Leaders Romans Group, is the Isle of Wight’s leading estate agency and has been selling and letting properties on the island for over 30 years. With a history rooted in proving exceptional property services, Hose Rhodes Dickson has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in local property market. Job Summary and key responsibilities: Reporting to the Team Manager/Head of Centre, Hose Rhodes Dicksonare seeking a Senior Property Manager to join our dedicated and dynamic team based in Ryde. You will need experience previously working as a Property Manager/Senior Property Manager, and customer service to be successful.
You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end. Key Responsibilities:
Overseeing department to ensure professional and courteous service is received by Landlords and Tenants and identifying opportunities to enhance service levels.
Discuss with the Head of Centre and assume responsibility for staff interviews, local inductions, local training, appraisals, coaching and development.
Hold occasional team meetings
Attend branch meetings as required and advise branch managers of any matters requiring their attention.
Responding promptly and effectively to internal and external complaints.
Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the owner. Specifically checking and adhering to landlords’ management instructions; Issuing instructions for management inspections and reporting to landlords following inspections; Issuing instructions for safety inspections including gas safety checks.
Organising for remedial works to be completed on a timely basis.
Advising landlords/managing agents of want of repairs.
Obtaining estimates, issuing works orders, paying invoices. Dealing promptly with correspondence, telephone calls, and personal visits from landlords and tenants.
Receiving End of Tenancy Reports, advising landlords and tenants of charges on tenants’ deposit for cleaning, repairs or replacements via the Depositary
Finalising the release of the security deposit on the relevant parties in line with the scheme rules in which it is held.
Ensuring that the diary is kept up-to-date to monitor outstanding matters.
Reporting any complaint or legal letter/notice to the Branch Manager, appropriate Area Manager and the Lettings Director immediately upon receipt.
Liaising closely with letting offices and client account departments.
Responding immediately to any lack of security or essential services, or any danger to tenants or the public associated with landlords’ property.
Assisting with customer complaints and investigations if required
Ensuring that appropriate charges are made for all services rendered.
Serving appropriate notices, where the landlord or tenant wishes to end a tenancy.
Dealing with landlord statement queries.
Negotiating with extensions and renewals.
Achieving and maintaining relevant industry qualifications. What are we looking for:
Excellent communication, written and verbal
Professional telephone manner
Organisational skills, time management and attention to detail
Full UK Driving License Required
What we can offer you:
Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Access to a diverse portfolio of properties
Supportive and collaborative team environment
Benefits:
Competitive base salary and additional incentives
Quarterly and yearly awards including trips abroad
Salary sacrifice pension scheme
Generous Holiday allowance, increasing by 1 day per year based on service
Excellent Parental leave and newly introduced Fertility policy
Staff discounts Hose Rhodes Dickson, as part of the Leaders Romans Group, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry. Leader Romans Group does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
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