Senior Program Manager

Role:

The Senior Program Manager is responsible for managing the entire life cycle of programs, ensuring their success, and overseeing the global managed access program. The role involves leading a cross-functional team, collaborating with internal teams, managing third-party vendors, delivering on key performance indicators, mentoring EAP team members, and carrying out relevant GDP SOPs. Travel may be required due to the global nature of the role, which will be necessary to meet the business needs.

Responsibilities

• Entire life-cycle program delivery from program award to close out.
• Full accountability and responsibility for the success of the program in accordance with global client expectations
• Be the primary point of contact for global client companies with whom we partner for the provision of their Exclusive Access Programs (Expanded Access and exclusive distribution programs) and have overall accountability for program delivery.
• Line management or mentorship for any Program Associate assigned to the team or Program
• Lead a cross-functional program team comprising stakeholders across Uniphar Group for the design, implementation and delivery of EAPs.
• Upon award of the program ensure all necessary contracts and agreements (Master Services Agreements, Statements of Work, Quality Technical Agreements, Data Processing Agreements, Safety Data Exchange Agreements and others as required) are in place.
• Take full accountability for the deliverables and monitoring Key Performance Indicators committed to for the assigned program.
• Onboard the client, their manufacturer and product(s) within the relevant Uniphar Group companies.
• Be the advocate for assigned clients within Uniphar Group to ensure a best-in-class service is delivered throughout the program life cycle.
• Collaborate with internal teams including regulatory, supply chain, quality and technical to ensure client requirements are implemented into the program in line with global regulatory requirements.
• Design, write and implement program specific-processes and be accountable for processes being followed by the project team.
• Support with the management of third-party vendors in regards to program specific aspects, when a third party is required for client programs due to country regulatory requirements or client request.
• Maintain communication with the client, in line with the agreed program communication plan. This will include weekly and monthly meetings and ad hoc communication.
• Manage scope changes throughout the program by receiving and understanding a request from the client, assessing contractual and operational implications and progressing as required with support from the internal cross-functional team.
• Have accountability for all program reporting requirements, at a time and frequency as agreed with the client.
• Delivery of Key Performance Indicators, including budgetary targets, as well as account relationship development objectives.
• Understand the client's plans for the asset in the context of the drug development and launch process to be able to predict, plan and execute transitions within the program.
• Identify opportunities for developing new business from existing clients with the Uniphar Group capabilities in mind.
• To adhere to the relevant SOPs as assigned within the QMS.
• Mentoring of EAP team members to allow for personal development and team knowledge sharing.
• As this is a global team, travel will be necessary to meet the business needs.

Candidate Requirements:

• Excellent communication skills - written and verbal - and experience of making presentations to diverse audiences
• Ability to think and plan strategically to achieve successful organisational outcomes
• Excellent project management skills within a portfolio of programs
• Clear analytical skills and ability to plan ahead and supervise and support operations and people/agencies delivering projects at a distance
• Demonstrable analytical skills, forward-thinking, and ability to supervise and support. Operations and people who are not direct reports and/or delivering projects at a distance
• Ability to make quick and clear decisions
• Ability to make trade-offs where appropriate and understand the impact on interrelated areas
• Excellent planning skills to ensure effective use of resources and budget

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Uniphar Pharma

Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

1.We have a People First approach, we do the right thing and take a stand for our people.

2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.

3.We have a Common Purpose that connects our diversified businesses and people.

4. Finally, Trust is at the heart of how we operate.

How we'd like to work together

As we are a global team, there is flexibility to be based in one of Uniphar's offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it's not a '9 to 5' type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.