Senior Pensions Administrator

Job Title: Senior Pensions Administrator
Location: Kingston Head Office
JOB PURPOSE
UNILEVER UK & Ireland PENSIONS (UUKP)
UUKP is a friendly team that believes in supporting and helping each other and that values getting things right. UUKP is responsible for providing expert pension services for Unilever's UK pension arrangements and some of the Irish pension arrangements which includes:
A large hybrid UK registered pension scheme with four sections. There are around 72,000 members in the main sections and the value of assets is approximated £7.5bn. One section of the scheme provides executive benefits to around 160 members. The Trustee of this pension scheme is a trustee company with 11 directors. A small section 615 scheme (for overseas service) with assets of around £155 million and around 715 members. The Trustees of this pension scheme are a trustee company with 3 directors and The Law Debenture Pension Trust Corporation plc. A closed defined benefit (final salary) Irish arrangement, circa €300m assets A number of UK and Irish company unfunded arrangements, circa £200m liabilities The Pensions Expert Administration Team (EAT):
Provides internal benefit administration services (e.g. retirement quotations, benefits establishment, dealing with members etc) in respect of those members where their administration has not been outsourced. These are the most complicated benefits to administer, e.g. where there are multiple sources of benefit, senior executive arrangements, complicated tax matters etc, Oversees, assists and holds to account the Trustees' outsourced pension administrators, currently Capita and Fidelity, Oversees, assists and holds to account the other internal teams and other outsourced HR/ service delivery providers (e.g. payroll) to ensure the smooth delivery of end to end pension administration processes, Deliver member services, e.g. pension counselling Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you are an experienced and dedicated pensions administrator and someone that likes to do the right thing and do it well then this role is just for you!
RESPONSIBILITIES
The Expert Admin Team helps employees to understand their Unilever pension arrangements, the decisions they have to make whilst building up that pension and ultimately to help members to draw their Unilever Pension benefits at the right time.
Service Delivery
Attend service review meetings with providers and Pensions Service Delivery Manager, holding providers and Company contacts to account. Monitor service delivery performance and member feedback. Oversee implementation of agreed service improvements. Oversee and monitor information flows between service providers. Mediate between providers where necessary. Proactively own queries/issues between service providers. Resolve and/or refer to UK Pensions Team Leader / Pensions Service Delivery Manager for sign-off. Manage individual member change processes and raise Change Requests / tickets for Service Provider work required outside of the agreed contract. Manage and monitor progress through to completion ensuring that that change is implemented successfully and delivering expected results, i.e. holding relevant provider to account. Project management: - Ownership and accountability for regular / ad hoc project activity including management of providers and budget management. Monitor Company/member contribution processes. Calculate and check contributions against expected results. Drive resolutions and manage providers where required to correct contributions issues and process the disinvestment of units. Be responsible for maintaining the contribution test pack for testing relevant scenarios for any pension specific payroll and HR changes. Maintain Pension contribution payroll specification and pro-actively driving changes required. Monitor and resolve Payroll/HR Pension Issues through ad-hoc and regular review meetings/conference calls with providers. Assist in drafting and deliver presentations and training and member counselling as required at UK sites Active Retirements Member Administration
Responsibility for owning the Active retirement process and to be the point of contact for Active members who are considering retirement and for Company contacts. "Special Cases" Member Administration
Administration of members including pro-active monitoring against annual allowance and lifetime allowance. Production of correspondence to members including e mail contact. Administration of Uniac members settling retirement and death benefits. Administration of International Assignees. Maintain and update Internal Dispute Resolution log (IDR). UCARBS - Review of Finance employer cost for Payroll Prepare and sign off membership statistics Fund documentation and related
Maintain fund history documents Maintain Whistle blowing log and undertake initial assessment on reporting breach cases to Regulator Complete annual review of contribution earning bands & pension increases Complete Administration Sections Scheme Return Sarbox Process Ownership of Sarbox Unilever Retirement Benefit process and documentation and evaluate the segregation of duties and access controls. Administration Manual
Maintain UK Pensions Administration manual. Liaise with process owners on regular basis to ensure processes are kept up to date. International Assignees Policy
Liaise with external departments and team members regarding any changes to policy in respect of IAs. Invoicing in respect of International Assignees
Own contribution schedules. Annual Renewal Event
Own key annual renewal tasks as required to ensure members have sufficient information to exercise annual contribution options Fund communications
UUKPF website
Ensure the website remains up to date with quarterly reviews of the site, and other ad-hoc interventions as appropriate. Work with the Communications Manager and third party supplier to deliver changes. Monitor the usage of the UUKPF website and report to the trustees as necessary. Member forms and other HR transactional communications
Work with the administration team & HR to ensure all member forms and other HR transactional communications remain compliant and up to date. MyReward updates and information
Work with the Communications and Pensions Service Delivery Managers to ensure pension updates on My Reward are accurate and up to date. HR adviser training and assessment
Ensure that the pensions module and the assessment piece for the ongoing HR adviser training remains up to date, in accordance with the timetable agreed with the UK policy manager. Trustee
Assist secretaries to the Board and Committee in preparation of meeting papers and actions following meetings. ALL ABOUT YOU
Experiences & Qualifications
They will likely be qualified to A level or degree level. They will hold or be working towards appropriate professional exams, e.g. Associate Membership of the Pensions Management Institute. Detailed knowledge of UK pensions legislation and best practice Experience (preferably at least five years) in a pensions service delivery /senior administrator / projects role SKILLS: WHAT YOU NEED TO SUCCEED
Attention to detail Ability to understand complex benefit structures Ability to identify implications of new knowledge and changes in pensions policy/legislation and determine appropriate action/solutions, in conjunction with Technical Team. Ability to exercise judgement Ability to communicate effectively and appropriately to various stakeholders with different degrees of knowledge Ability to manage a large and varied workload, prioritising appropriately Ability to work independently with minimum supervision, Ability to deliver effectively and on time Ability to work effectively as part of a team Be Numerate Be Analytical Ability to confidently use IT systems, particularly Microsoft Office tools Leadership
You are energized by delivering fantastic results. You are an example to others - both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way. As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better Critical SOL (Standards of Leadership) Behaviors
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner's mindset, using data and insight to make decisions. PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience. CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers. PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever. AGILITY: Explores the world around them, continually learning and developing their skills.
NOTES
About Unilever
Unilever is one of the world's leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry's, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.
Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That's why our purpose is 'to make sustainable living commonplace'
What We Offer
Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You'll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.
Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.
To find out more, including more information about our Employee Resource Groups, please click here.
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