Senior Outreach Caseworker

About The Role.
Senior Service Manager
Location: Essex
Contract type: Permanent
Hours per week: 35
Salary: £36,874 (+£300 flexi working allowance)
Could you lead a team dedicated to helping local people in crisis?
Why this role matters:
The British Red Cross works with local NHS services to support local people who access urgent and emergency care more than expected (High Intensity Use (HIU) Programme). Youll lead a team to deliver successful outcomes for both the person and the system, whilst managing your own caseloads effectively.
We offer a comprehensive training programme thatll build on the skills you have already have, offering long term career progression within the worlds largest humanitarian organisation.
How youll make a difference
Leading a dedicated team in the community to help identify and address unmet social needs that may be exacerbating physical and/or mental health.
Connect with people in an authentic and compassionate way to support people who may have poor mental health, substance misuse, multiple and long-term conditions, adverse traumatic experiences who are often suspicious of formality and offers of support
Help improve individuals self-management techniques, leading to improved wellbeing and confidence. Focussing on care co-ordination, advocating for access and addressing health inequalities, youll know the system and be able to gain access for people falling through the gaps.
The work that you and team do will empower people to achieve what matters to them. This could include an enhanced quality of life, increased confidence and independence, and an improved sense of choice and control.
What youll bring to the role
Casework experience delivering community-based services across any of these areas: Mental health, drug and alcohol, physical health conditions, elderly, minority cohorts.
Line management experience
Resilient, motivated, and compassionate with a real appetite for helping vulnerable people in the community
Exceptionally strong negotiation skills and patience in abundance
Experience in developing person centred support plans, engaging in a trauma informed way and managing risk are all second nature to you
Drive and own/be willing to use your own vehicle
What youll get in return:
Learning Opportunities Comprehensive learning opportunities for people to develop themselves
Discounts Access to brilliant discounts on everyday products through the Blue Light Discount Card and our own employee benefits
We have a wide range of staff benefits available to all our employees, such as 36 days holiday, up to 6% pension contribution. Please visit our career site for further details on our staff benefits.
Responsibilities:
- Manage and oversee the daily operations of the service department
- Ensure excellent customer service by addressing customer inquiries and resolving any issues
- Train and supervise service staff to ensure high-quality work and customer satisfaction
- Develop and implement strategies to increase sales and upsell services to customers
- Maintain accurate records of service transactions, inventory, and customer information
- Monitor and manage service schedules to ensure timely completion of work
- Collaborate with other departments to coordinate service activities and improve overall efficiency
Skills:
- Strong upselling skills to promote additional services and products to customers
- Proficient in cash handling procedures, including processing payments and providing change
- Mechanical knowledge to understand and explain service processes to customers
- Excellent customer service skills to provide a positive experience for customers
- Strong organizational skills to manage multiple tasks and prioritize work effectively
If you are a motivated individual with a passion for providing exceptional customer service, we invite you to join our team as a Service Manager. As a Service Manager, you will play a key role in ensuring the smooth operation of our service department while delivering top-notch customer experiences. We offer competitive pay, benefits, and opportunities for career growth. Apply today to become part of our dynamic team.

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