Senior Operations Manager

St. James's Place (SJP) works inpartnership to plan, grow and protect our clients’ financial futures. Wedeliver personalised, face-to-face financial advice to our clients, who trustus to manage their money to reach their goals. We provide this service via thePartnership, a network of qualified, expert advisors. We put financialwellbeing and responsible business choices at the heart of everything we do. Webelieve in the value of difference and know that diverse teams can help usproblem solve and innovate for clients.
We look for people to join SJP to make animpact and to contribute to our culture which is based around long termrelationships, doing the right thing, and being the best version of ourselves.
Location:
Cirencester Office
Workplace Type:
Hybrid
Employment Type: 12 month Secondment
Seniority:
Mid-Senior Level
Are you an experienced team leader with a passion for operational excellence and an interest in managing busy teams and projects? As a Senior Operations Manager with the Partner Finance Division, you will manage and develop a team of Service Advisers, ensuring the delivery of an outstanding service to the St. James's Place Partnership and Field Management Team.
You will supervise team capacity and capability, recruit and retain high quality employees, and drive continuous improvement in operational systems and processes. As the operational lead on projects, you will play a crucial role in the successful implementation of Partner Remuneration initiatives.
What you'll be doing:
Be responsible for, plan, and manage team capacity and capability to deliver high quality outputs
Select, recruit, and retain high quality employees and supervise resourcing for the team
Mentor and develop team members to support their personal development and career progression
Manage and create continuous improvement across operational systems and processes
Create meaningful management information to drive decision making and evidence service levels
Build and maintain operational relationships with partners and internal teams
Successfully handle sensitive complaints, inquiries, and issues related to Partner Remuneration, ensuring prompt resolutions.
Delegate tasks, adhere to timescales, and adapt quickly to change
Who we're looking for:
Ability to work under pressure and manage multiple deliverables with conflicting timescales
Experience leading large teams and delivering high quality results in an ambitious environment
Passion for delivering excellent service and going above and beyond
Articulate and able to communicate effectively with all levels of staff
Strong background in customer service, preferably within the financial industry
Excellent knowledge of SJP administration and related remuneration systems and processes
Experience in managing risk and accuracy associated with high volume outgoing payments
What's in it for you?
Non-ContributoryPension – 10% (increasing with length of service up to 15%) with furtherpension matching.
Parentalleave – 6 months full pay
28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
Flexible Working
We know that everyone works best indifferent ways, at different times and in different environments. We haveintroduced a hybrid working policy to provide greater flexibility for part-timework, job-sharing, remote working, and flexibility on hours. Our people areencouraged to work in a flexible way that suits their lifestyle, so please askthe question and start a conversation!
Research tells us that applicants(especially those from underrepresented groups) can be put off from applyingfor a role if they do not meet all the criteria or have been on an extendedcareer-break. If you think you would be a good match for this role and candemonstrate some transferable experience please apply, regardless of whetheryou tick every box.
Reasonable Adjustments
We're anequal opportunities employer and want to ensure our recruitment process isaccessible and inclusive for all, if you require reasonable adjustment(s) atany stage please let us know by emailing us at #####
What's next?
Our team will be in touch. As a businessregulated by the FCA we would advise you to familiarise yourself with theconduct regulations and in particular consumer duty obligations prior to aninterview with SJP.
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