Senior Operations Manager

Job Description
We are recruiting on behalf of our client for an Operations Manager (Cluster). The ideal candidate must have previous experience either in the Residential /Hospitality sector. The role is to oversee 3-4 developments based in the Birmingham area. You will have overall responsibility for the efficient running of the management of the buildings including staff, the assistant operations manager, cleaners and front-of-house team members.
The Important Stuff!!
Starting at £45,000
25 days annual leave + bank holidays
Additional day off for your birthday
Discretionary bonus
Pension contributions
Access to 1000s of discounts and offers at shops
Key Responsibilities
Lead and coordinate the team members, daily activities and resources of the property to achieve and exceed established budgeted financial and operational goals
Effectively engage and coach the team to drive performance regarding site goals, manage performance and actively identify and address under-performance
Develop capability of staff to meet KPIs and future succession requirements
Full P&L accountability for all sites
Understanding OPEX & CAPEX Costing
Ensure company HR policies are followed correctly
Accountable for the sales performance of each site and leasing actives
Accountable for rent collection, ensuring there debt process is followed with arrears proactively chased
Manage and monitor the appropriate health & safety and compliance activities and ensure that the community operates in a safe and risk-free environment
Gain quotes for required maintenance and improvement work, working with maintenance and or capital projects teams as appropriate
Lead the team to create positive, memorable experiences by exceeding expectations for all residents
Approve and submit invoices from vendors, contractors and service providers for payment and manages communication with finance team members
Essential
Experience in working in the hospitality or residential sector PBSA would be an advantage
Knowledge and understanding of Health and Safety
Excellent customer service skills and significant experience in a similar role
Knowledge and understanding of UK Health and Safety policies, preferably with some form of recognized training, i.e. IOSH or NEBOSH
Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations
Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases i.e Yardi / StarRez
Hands-on approach and ability to assist with the daily operations
The ability to work well under pressure and in a busy environment
Excellent customer service skills and communication
Strong leadership and motivational skills
Able to deal calmly with emergency situations and communicate professionally with all stakeholders