Senior Network Engineer

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Sword propels organisations on their data driven journey; where decisions are based on facts, metrics are used to motivate, data is openly shared, and trust and transparency are prioritised above all else.
Sword Ping Network Solutions are looking to appoint a Senior Network Engineer to provide a key role supporting our clients across various sectors. The role will predominantly be office based working out of our Aberdeen office, however working on client sites periodically will also be a requirement of this role.
We are seeking someone with exceptional technical and troubleshooting skills covering a wide range of technologies. The ideal candidate will have a strong understanding of Cisco Products and be able to demonstrate a logical and methodical approach to troubleshooting.
Candidates must have excellent communication skills and be able to take ownership of problems to ensure the necessary steps are taken to diagnose and troubleshoot issues through to resolution.
Responsibilities
Provide expert level support to all clients and act as an internal point of escalation for all support related incidents
Troubleshooting and diagnosis of all network and security related incidents
Change management and risk assessment for all managed service clients
Implementation of changes across all managed service clients
Aid with project engineering as and when required
Input into policy and procedures and ensure documentation is kept up to date and to a high standard
Vendor escalation and case management
Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis
Performing regular maintenance and patching of managed service clients network and security systems
Identifying and suggesting service improvements
Mentoring other members of the team
Participating in the on-call rota
Requirements
Minimum of 5 Years' experience in a similar role or field based / consulting role
CCNP Certification would be desirable
Driving License is essential for the role as the role may involve travel
Experience of troubleshooting complex enterprise networks and associated technologies
Knowledge of Wide Area Networking technologies and associated routing protocols such as EIGRP, OSPF and BGP is essential to this role
Experience of using tools such as Wireshark and other troubleshooting tools is essential to this role
Experience of administering and troubleshooting the following technologies and platforms is essential
Cisco ISR and ASR Routers (##########0/1000ASR)
Cisco ASA Firewalls and Cisco FirePOWER / Threat Defence
Cisco Nexus Switching (9K) and Catalyst##########650/2960X/4500X) and associated technologies such as VTP, STP, VSS
Experience of administering and troubleshooting the following would be beneficial but not essential
Cisco Wireless Technologies Including Meraki and Cisco Controller Based products
Cisco Identity Services Engine (ISE)
Palo Alto Firewalls
Benefits
Our colleagues benefit from great working environments and the opportunity to work alongside experienced, motivated and talented colleagues.
All members of the Sword Network Solutions team are supported and encouraged to develop their career with Sword alongside a competitive salary, pension and healthcare package.
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