Senior Manager, Operations Development

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JOB TITLE: Senior Manager, Operations DevelopmentSALARY: £73,000 - £102,000 (dependent on experience and location)LOCATION:
Birmingham / Bristol / Edinburgh / Glasgow / London HOURS: Full-TimeWORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sitesAbout This OpportunityAs the Senior Manager for Operations Development, you'll be the primary interface between Banking Operations – a Business Unit of 1,000 customer-facing banking specialists who set-up and maintain banking products and services for business customers – and the Platform Teams who deliver strategic change.We're seeking to recruit a strategic problem solver who is passionate about delivering service excellence, knowledgeable about harnessing technology to meet customer needs, and committed to optimising both customer experience and business benefits from our extensive change agenda.Ideally you'll have extensive leadership and operations experience, advanced partnering management and influencing capabilities and comprehensive knowledge of continuous improvement methodologies.What you’ll be doing:Shaping the servicing vision, journey design and operating model for Banking Operations to enhance our customer service, operational productivity and colleague experienceWorking collaboratively to transform Banking Operations and the way in which we service our business customers, influencing outcomes and interlocking plans with a wide range of other areas across Business & Commercial Banking (BCB) and Corporate & Institutional Banking (CIB) including Platform Teams, Digital Banking Analytics and Propositions, Relationship Management and Chief Controls OfficeMember of the Banking Operations Leadership team, leading a range of activities across Banking Operations to support our People, Customer and Risk agenda, with particular focus on driving a growth mindset and customer obsession.Why Lloyds Banking GroupWe’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.What You’ll NeedAn experienced Change Manager with proven track record of change delivery in a complex, multi-dimensional, customer-facing environmentA strategic mind, with proven ability to understand the impacts large scale strategic change, translate complex business requirements into a clear operating model and turn strategy into actionable plansExperience of continuous improvement and change methodologies including Agile, Systems Thinking, Lean and Six Sigma workflow management toolsUnderstanding of large scale operational management, including strategies to positively influence operational metrics and operational risk managementExcellent partner management skills, with capability to build and maintain strong working relationships and communicate effectively at all levels and across different audiencesA structured, methodical problem solver who successfully influences business decisions by providing insightful information, guidance and adviceAn inspiring leader, adept at building trust and delivering through othersAbility to excel under pressure, managing multiple priorities within tight timescalesPersonal resilience and persistence, ensuring that high quality results and consistently delivered.About Working For UsOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.We also offer a wide-ranging benefits package, which includes:A generous pension contribution of up to 15%An annual performance-related bonusShare schemes including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, with bank holidays on topA range of wellbeing initiatives and generous parental leave policiesThis is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose. By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we’ll be able to keep you up to date.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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