Senior Loyalty Manager

About the roleSenior Loyalty Managerfrom £75,000 + Car allowance + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working Location (i.e. Southampton, Store Support Office) We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as the Senior Loyalty Manager within the Customer team and you'll be a big part of this. At B&Q we have a hybrid approach to working to increase flexibility in how we work. For this role we expect you'll be working from our Store support Office as and when there is a delivery need. We are also hoping to hear from anyone interested in flexible working options. Speak to our recruitment team to find out more. Required skills & experience Experience in Loyalty program end-to-end management as a leader of a Loyalty team, including operations. Experience in Loyalty programme definition and design, including customer value proposition and operational infrastructure. Knowledge of Loyalty best practices, trends, and industry standards, and curiosity to learn more. Expert knowledge of legal and compliance considerations related to Loyalty programs and customer data. Excellent communication and influencing skills. Strong analytical skills with the ability to derive insights from data and make data-driven decisions. Adept at managing multiple initiatives simultaneously and balancing the detail vs strategic leadership. Creative problem-solving skills and a proactive approach to overcoming challenges. Experience in the retail, hospitality, or e-commerce industry is beneficial.What's in it for me?As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! So we can support you during the application or interview process, please contact ##### for any recruitment adjustments.
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