Senior Logistics Operations Manager, Carrier Management

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Responsibilities
About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency. We are looking for an operations manager to join our EU logistics team, responsible for the end-to-end carrier management for the UK.
Responsibilities- Overseeing the logistics operation in the UK, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;- Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers; - As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, drive the result until change deployment;- Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed; - Manage day-to-day operations, track record of high performance and team improvement.
Qualifications
- Bachelor's degree or higher, preferably with engineering, science, logistics transportation, or operations management background;- Solid year of work experience in platform logistics in the UK, with deep understanding and working relationship with major courier company;- Solid working experience and relationship in 3PL management, preferable with courier(s) in the UK;- Excellent understanding in any segment of platform logistics operation, including (but not limited to) data integration, first mile pickup, parcel sorting, line haul , courier delivery, return process, and import clearance;- Fair understanding of e-commerce marketplace operation and governance policy;- Able to do short-term business travel within UK/Europe;- Self-motivated and results-driven, analytical and data-driven.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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