Senior Leasing Consultant - Build to Rent

PMR are looking to recruit a Senior Leasing Consultant to join our Build to Rent client's Leasing Team. Reporting directly to the Leasing Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service. Main Responsibilities:Responding to website, email, and telephone enquiries in a timely mannerQualifying leads, ensuring the applicant has the Right to RentCapturing source of enquiriesKeeping the CRM up to date with relevant informationMatching prospective residents to available propertiesEnsuring apartments are well presented before viewingBooking viewingsConducting call outsConducting viewingsObtaining feedbackNegotiating offersAdvising prospective residents of customer Journey and requirementsPassing applicants over to the Tenancy Progression team with full informationAssisting with progress of tenancy progression where necessaryConducting Right to Rent on prospective residentsComplying with GDPR requirementsAttending events such as Mall Pop UpsEnsuring KPI's are consistently metLiaising with Third Party agents on the unit availability and portal materialReporting weekly KPI's to the Leasing managerReporting team KPI's, weekly and monthly to the Leasing ManagerWeekly team audit of Hubspot (Status change for successful deals, Offer received status to current resident)To carry out other reasonable duties as instructed and directed as requiredWhat We Require of You: Level 3 ARLA qualification is desirable2 years property experienceFriendly telephone mannerProven track record of meeting KPI'sAn understanding of the Build to Rent marketSelf-motivatedTarget drivenWorks well under pressureTeam playerExceptional Customer ServiceStrong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills. Strong written and verbal communication skills.An honest and trustworthy individual with an exemplary track record
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