Senior / Lead UX Researcher

About CDPWhat we doAt CDP, we are on a mission to solve our planet’s biggest environmental challenges: climate change, water scarcity, biodiversity collapse, plastics pollution and deforestation. We believe you can’t manage what you don’t measure – so we run the world’s largest environmental disclosure system. For the past two decades, our team has worked tirelessly to create a thriving economy that works for people and planet in the long term – we accomplish this by engaging the global actors who wield the greatest influence in driving environmental change: companies, cities, governments, and the capital markets.CDP’s cascading global impact is powered by our tight-knit team of smart, savvy, curious and committed individuals, who share a common passion for creating a sustainable future. It is our people who make our work possible. And we provide our people with a working environment that empowers each individual to reach their full potential: one that is committed to equity; one that provides equal access for growth and development; and one that supports each individual throughout the full employee life cycle.Why we’re hiring for this roleFor the past year, CDP has been going through a large digital transformation to become a product-based and human-centred company.We’ve been working with a consultancy to build a new product which captures and scores complex environmental data from our customers.We’ve worked at pace, and haven’t always had the time or skills in the team to ask the right questions at the right time. We want to change that.We’re building up the design team from scratch and want to continuously evolve our understanding of our customers and their needs so we can support them.Our values We default to transparency We learn and improve We place accountability at our heart We succeed together About the Senior / LeadUX researcher roleYou will: Establish UX research in the team and business, educating colleagues on how and where you can support them. Prioritise and plan the research workload, deciding where to do research yourself and where to support instead. Lead discovery and usability research studies across our design squads, defining goals and prioritising insights that we should action now, next and later. Set up testing standards and templates for how and when to use different research methods throughout the design process. Using evidence you’ve gathered to build cases for projects to be added to our roadmap. Manage and organise our research repository to help us to better understand our customers over time. Engage with other teams across the business to help them understand how they can use the insights you find. This role is perfect for you if: You’re excited about being the first UX Researcher at CDP and setting things up from scratch. You enjoy coaching and teaching others. This role is about upskilling design and product owners to conduct better research themselves as much as getting stuck in yourself. You love to experiment and try out new ways of doing things. You’re patient. We’re a new team in a global organisation of 700+ people so it’ll take some time to get to the ways of working we want to have. You’re passionate about climate change and sustainability. No matter what your current level of understanding, it’s an area you’ll actively need to keep learning about and connecting with during your time here. Your managerYou’ll report into our Design Director Kristof who leads all Design at CDP. The design team currently consists of four designers, and a Content Designer.Design reports directly in to the Chief Digital Officer.Our toolsWe use:
Figma for all design work
FigJam for our workshops and journey mapping
Notion for our team documentation
Dovetail for our research repo
Typeform for our quantatitive testing
Lookback for our qualitative testing
Microsoft Teams for team communication The packageSalaryThis position belongs to a level with a band of £45-68K. The salary offered will depend on how you match up to our growth framework.Benefits 30 days holiday (with additional 5 days via purchase leave scheme) Flexible working hours (with option to take flex-days) 8% pension with no contribution needed Half a day per month for learning and development Up to 6 months remote work anywhere in the world Discounted gym membership and PerksAtWork retail discounts 4 weeks sick pay in your first year, 12 weeks afterwards Cycle to work scheme Paid sabbaticals, enhanced maternity/paternity/adoption leave Equipment We’ll provide you with a MacBook Air, monitor, Apple keyboard and Apple mouse or trackpad to make sure you’re set up for success at home.Working location and hours You’re contracted to work 37.5 hours a week (7.5 per day). These are flexible and can happen on a schedule that suits you between 7am–7pm. You’ll mostly work from home, but you will need to be available to come into our London office near Bank for workshops and team days a couple of times a month. We give plenty of notice in advance so you can plan around office days and get cheap tickets, as this cost isn’t covered by CDP. The office has bike storage, a prayer room and breastfeeding facilities available. The interview processWe aim to take candidates through this process end to end within two to three weeks from our first conversation with you.We want to be mindful of your time and have developed a two-stage process so we can make a decision without needing you to meet lots of different people.Application reviewOur Talent team shortlists applications based on criteria set by our Design Director. Once he’s checked out your profile and work, if he feels you’d be a strong candidate, you’ll be invited to an interview.Technical interview1 hourYou’ll meet with our Design Director Kristof and someone else from our Product and Engineering team. This is an informal chat where we’ll talk a bit about some of CDP’s challenges, and how we might work together to address them. We will share these topics in advance so there are no surprises.We love seeing real work, so if you have examples you can show us during the discussion, that will help us get a good sense of what your work looks like.We’ll make sure that we leave time for you to ask us any questions you have about CDP, the design team, day-to-day work etc. Nothing’s off limits so don’t be shy.TaskIt’s important to us that we get a sense of what it’s like to work with you. So we’d like you to spend 60-90 minutes with us working through a research challenge together.We’ll send you some context and information about what to expect at least 24 hours before, but no preparation is necessary.OfferIf we believe you’re a great fit for the role, we will discuss an offer with you and can answer any final questions to help you make the right decision for your career. We’d love someone to start ASAP but we’re willing to wait for the right person.If you’re unsuccessful at any stage, we will do our best to provide constructive feedback that will help you in your job search.To applyIn your application you’ll be asked for: Your CV A portfolio e.g. two or three links or documents for case studies you believe are most relevant to this role. If you feel you do not meet all of the requirements, we encourage you to apply anyway, as having the right mindset, attitude and a unique perspective is much more important to us. We’re happy to help train you in some skill gaps if needed.We can’t wait to hear from you ????
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