Senior IT Support Executive

MonmouthOur client provides a complete and fully integrated business management solution designed to support organisations in all aspects of their business, allowing them to save time and money and grow their businesses rapidly. To support on-going growth across this business, they now seek to appoint a driven Technical Support Executive to join their ambitious team.As a Technical Support Executive you will be required to undertake network installations, server administration and remote support covering all elements of the customer’s IT function including infrastructure, networking, email support etc.Key Responsibilities:Liaise with customers to help diagnose problemsResolve problems directly where possibleLog issues with appropriate channelsMaintain ongoing communications with customers until resolutionTesting issues and providing feedback to the development teamKey Skills:Proven experience working with a technical support roleA sound understanding of Windows (XP through to Win10)Networking Knowledge - understanding of TCP/IP, routing, LAN and WAN, VPNsLinux experience would be desirableIdentify training needs, opportunities for YouTube/training material to be createdActive involvement in training sessionsThey support and develop their staff and have created a great atmosphere in which the right person will develop their responsibility, skill sets and career.If you are interested in this role, please apply online or contact Caroline Hughes of Rockfield Specialist Recruitment. +44 (0)203 725 4663 / +44 (0)##### ##### / +44 (0)##### #####
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