Senior IT Support Engineer

Senior IT Support Engineer - Northampton - MSP - £35K (DOE)

A Senior IT Support Engineer with strong working knowledge Windows Server OS, O365, and good understanding of networking protocols is required by leading MSP in Northampton.

Skills:

• Proficient in managing Active Directory, Group Policy, Azure AD, and Office 365 for deployment and administration purposes.
• Possesses extensive familiarity with Windows Desktop & Server operating systems.
• Knowledgeable about networking protocols such as TCP/IP, DNS, and DHCP.
• Experienced in utilising backup and disaster recovery technologies.
• Skilled in navigating both diverse on-premises and cloud environments.
• Understanding of ITIL requirements.
• Previous experience in Managed Service Provider (MSP) settings is desirable, though not mandatory.

They are a close-knit team committed to delivering proactive services and effective client resolutions. They pride themselves on their technical expertise and dedication to customer satisfaction, offering a range of support services including disaster recovery solutions and technical engineering support.

Key Responsibilities:

• Offer timely and efficient 1st and 2nd line support to clients, addressing issues spanning various IT systems and technologies.
• Assist in the implementation of hardware and software rollout projects, which may require occasional travel and overnight stays.
• Ensure the seamless operation of IT systems by providing technical engineering support and maintenance services.
• Contribute to the development of disaster recovery solutions and backup strategies to uphold the security and integrity of client data.
• Collaborate with colleagues to deliver top-notch service and support, while adhering to ITIL operational standards.
• Provide guidance and assistance to team members, fostering a collaborative and supportive work environment.

With this opportunity, you will achieve:

• Starting salary up to £35,000 (DOE)
• 31 days annual leave (inc. Bank Holidays), rising with service
• Contributory pension scheme (4% ER / 4% EE)
• Hybrid working opportunities
• Company health cash plan
• Plus much more

Interested? Don't worry if your current CV isn't up to date - please reach out to Gianluca @ circle recruitment (dot) com

Key words: Windows Server, IT Support, Microsoft Gold Partner, 1^st line, 2nd Line, Technical support, office 365, azure, MSP, Northampton, Northamptonshire, Kettering, Exchange, SharePoint

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