Senior IT Service Desk Engineer - Brierley Hill

Job summary **PREVIOUS APPLICANTS NEED NOT APPLY**
Do you want the chance to work as part of an innovative small team supporting the cutting edge of pre-hospital emergency care? This is for you!
We are looking for a dedicated, highly motivated individual who can work as part of our existing IT Service Desk team to provide first and second line IT support to the whole organisation, including three ambulance Emergency Operations Centres.
You must be prepared to work 12 hour shifts on a rotating 24/7/365 pattern, which includes some lone-working, night, weekend and bank holiday working. An example rota is attached which shows the 12-hour day shifts 0630 - 1830 hours and night shifts 1830 - 0630 hours.
The OTE starting salary for this post is £32,407 which includes section 2 unsocial hours, additional overtime is also available.
Main duties of the job As the first point of contact for all IT related issues and requests, your role will involve a whole range of daily tasks, from administering accounts, installing new hardware and software, building and deploying PCs, Laptops and iPads, to working with our third line teams in resolving more complex issues. Predominately desk-based, methods of support will involve face-to-face with the userbase, over the telephone and email and via our remote support tool for offsite locations. There may be a requirement to travel to other sites within the organisation from time to time and transport is provided for this purpose. Systems we support include: Active Directory, Azure AD, BMC Client Management, Citrix, Endpoint Manager / Intune / Autopilot, FOG Imaging, iPads + Apple iOS, Microsoft 365 including the Power Platform and Windows 11 Desktops, amongst other. Knowledge of these would be desirable
With the crucial nature of the systems our team supports, we have very high expectations of our engineers, that they are adaptable, reliable and work in accordance with the organisational core values. If you have these essential qualities and would like the fantastic opportunity to work in our fast-paced, critical environment, please apply today
If you have any questions in relation to the role, please feel free to contact Roberta Hawkins, our IT Service Desk Team Leader, on 07920 298253.
**IMPORTANT NOTE**Applications will only be considered from those will a full UK Driving Licence
About us West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference.
The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.
If you wish to discuss and adjustments that you may need for the role of the assessment process prior to your application, then please do not hesitate to contact the recruitment team
The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.
Person SpecificationEssentialQualifications
Good general education in a technology related subject
Willing to work towards a relevant degree qualification if not already held
Must be willing to undertake training in order to fulfil the requirements of the job which may include external training
EssentialExperience
At least 5 years recent experience in an IT support environment
An understanding of PC technology
Experience of working as part of a team/group
Experience of prioritising workload and working to set time parameters
Previous work of a face to face customer service nature
Experience of handling confidential information
Experience of providing IT support function, preferably within a large organisation
EssentialSkills and Knowledge
Full clean UK driving licence
Excellent verbal and written communication skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions
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