Senior IT Manager

Description We're Plentific, the world s leading real-time property solution, and we're looking for top talent to join our ambitious team. We re a global company, headquartered in London, and operating across the United Kingdom, Germany and North America. As a B2B company, we're dedicated to helping landlords, letting agents and property managers streamline operations, unlock revenue, increase tenant satisfaction, and remain compliant through our award-winning SaaS technology platform. We also work with SMEs and large service providers, helping them access more work and grow their businesses. We're not just any proptech - we're backed by some of the biggest names in the business, including A/O PropTech, Highland Europe, Mubadala, RXR Digital Ventures and Target Global and work with some of the world s most prominent real estate players. But we're not just about business - we're also building stronger communities where people can thrive by ensuring the quality and safety of buildings, supporting decarbonisation through our ESG Retrofit Centre of Excellence and championing diversity across the sector through the Women s Trade Network. We're committed to creating exceptional experiences for our team members, too. Our culture is open and empowering, and we're always looking for passionate, driven individuals to join us on our mission. So, what's in it for you? A fast-paced, friendly, collaborative and hybrid/flexible working environment Ample opportunities for career growth and progression A multicultural workplace with over 20 nationalities that value diversity, equity, and inclusion Prioritisation of well-being with social events, digital learning, career development programs and much more If you're ready to join a dynamic and innovative team that s pioneering change in real estate, we'd love to hear from you. The Role Plentific is looking for a Senior IT Manager who will help to keep the company running. In this role, you'll play an important part in helping to keep our employees from around the world productive. You will gain experience solving a range of problems across a broad technical ecosystem. You will help Plentific operations evolve at scale and with business needs. You ll provide front-line user support for internal tools and technologies. Beyond the day-to-day, you will contribute to various initiatives, including continuously improving our offerings and adapting with business needs. This includes updating our tools and technologies, process improvements, and documentation efforts that help support our staff. To be successful in this position, you will need a hunger to learn and be proactive and involved with making IT the best it can be for our employees. Responsibilities Ownership of all tools and services, including vendors that currently fall under the team's control. Respond to inquiries and assist in troubleshooting and resolving issues Support use of business operational systems including Google, Microsoft,, Slack, Okta, and Atlassian. Build and maintain our EDR policies, SentinelOne. Proficient in software firewalls. Proficient in VPN set up and management. Manage our MDM solutions globally. Design, update, and maintain IT documentation Build and maintain System architecture diagrams. Plan and execute software consolidation, i.e. having 2 instances of the same product. Effective and secure onboarding and offboarding of users, including procurement of hardware and software, and training/orientation You may be required to work non-standard work hours. Skills Ability to independently manage and prioritise workload Empathetic and relational attitude with strong focus on customer service Outstanding interpersonal and communication skills Requirements Experience and Qualifications 3 years experience in a senior IT Admin/management positions in a fast paced, cutting edge IT environment Experience working with Google Workspace, Okta, MDM softwares, EDR management, email security and Atlassian. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here s what we offer: A competitive compensation package A flexible working environment 25 days annual holiday Private health care including discounted gym membership Enhanced parental leave Life insurance Employee assistance program Company volunteering day and charity salary sacrifice scheme Plentific Academy powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension - 3% employer contribution, 5% employee contribution Lunch of your choice once a week for office based employees Regular company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.