Senior IT Analyst

We're looking for a Senior IT Analyst to join a boutique IT Managed Services Provider renowned for being the gold standard for bespoke IT solutions in central London.
Celebrating 20 years of excellence, the business prides itself on delivering exceptional service without compromise to an elite customer base in media communications, finance, professional services, and family offices.
The business is entering into an exciting phase of growth and this a unique opportunity for a Senior IT Analyst to join their team and play a pivotal role in enhancing their service operations.
Your previous MSP experience will be crucial in driving these improvements, making this role perfect for someone looking to make a substantial impact.
We Value Your Expertise:
You'll be a crucial part of our evolution, expected to bring a mature approach to change, being flexible and innovative, rather than a rigid follower of processes.
MSP Professional:
Your experience in an MSP environment will be key to embracing the diversity of operations and clientele.
Technical Maestro:
Strong skills in networking, Microsoft 365, Google Workspace, Crowdstrike, and Cisco Umbrella are essential. Your expertise will keep clients' security and infrastructure management at the cutting edge.
Adaptable Innovator:
We value individuals who can bring fresh ideas to the table, improvingoperations without being tied down by rigid existing processes.
Why Join?
By joining our client's team, you'll be part of a culture that celebrates mutual respect and inclusivity, backed by market-leading remuneration and the flexibility to balance remote work with client engagements. Benefits include:
Quarterly Bonus: Hard work is recognised andrewarded via a KPI based, very generous bonus scheme.
Generous Leave:
Enjoy 25 days of holiday, plus your birthday off and all bank holidays, to relax and recharge.
Travel Expenses and Company Credit Card:
Your travel is covered, making your journey to work or client sites hassle and cost-free.
Development Opportunities : With a dedicated training budget, our client isinvested in your growth and learning.
Tech Budget:
Stay ahead of the curve with a budget for the latest tech tools and gadgets.
Your Role and Responsibilities:
You'll be a front-line hero, delivering impeccable service that aligns with our client's high standards. Daily, you'll tackle challenges that include:
Deploying, maintaining, and troubleshooting IT systems with a level of service that surpasses expectations.
Performing troubleshooting and scheduled maintenance, ensuring minimal disruption toclient operations.
Assisting in knowledge management and incident resolution documentation, ensuring high standards are continuously adhered to.
Collaborating with senior engineers to resolve network and infrastructure issues promptly and effectively.
Preparing and deploying IT equipment at client sites with precision and attention to detail, ensuring every aspect meets the highest standards.
Following change management procedures diligently, safeguarding the integrity of client systems.
Who You Are:
A seasoned professional with MSP experience, ready to dive into a diverse and dynamic environment.
A visionary who sees beyond the status quo, eager to implement efficient and effective solutions.
Strong in interpersonal and communication skills, understanding that soft skills are as critical as technical expertise.
A team player who values face-to-face collaboration and appreciates the benefits of being part of an office culture that celebrates togetherness.
Location and Working Hours
Based in and around London, you will primarily serve clients on-site, with the autonomy to work remotely. Standard business hours are Monday to Friday, 8am to 6pm, with the expectation of flexibility to meet clients' bespoke needs.
Your Next Step:
If you're ready to be part of a company that values innovation, excellence, and a personal touch in IT managed services, we would love to hear from you.
Equal Opportunity:
Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.
Please note
:
in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.
Locations London Remote status Hybrid Remote Yearly salary £45,000 - £50,000 Employment type Full-time