Senior Insight Manager

Location:
Haywards Heath, Home Office (Remote) or Manchester
Salary:
£60,000 - £70,000 per year dependant on experience
Department:
Commercial
We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.
Are you a skilled Leader who can build and sculpt a new team? Do you have a passion for research and a thorough knowledge of primary research techniques? If so we want to hear from you!We currently have an exciting opportunity for a Senior Insight Manager to join our Comercial & Marketing team. This role could be based remotely or in either of our Salford Quays, Manchester or Haywards Heath, West Sussex offices. As part of the newly formed Product function you’ll be responsible for developing the Insight function. You’ll define, gather, analyse, and distribute intelligence about customers, products, regulation, trends and competitors within the industry to inform Executives and Managers in making strategic decisions for the organisation.You will also maintain the external situational analysis of the markets, products and customers where we have propositions and for making recommendations regarding where we should look to develop new propositions and innovate.You’ll have a good capability in relation to primary research, exploring and validating consumer trends, informing the customer proposition development and assessment.You’ll also maintain a regular flow of prioritised and assessed ideas relating to innovation, products and services.Learning, evolving, adapting. When the data speaks, we listen!You’ll be great in this role if you have: A self-motivated and driven approach to workLeadership skills in building and developing a teamUnderstanding and knowledge of different primary research techniques Whats InvolvedRecruit and develop the insight talent required to deliver on the job purposeDevelop, deliver and maintain the annual Insight and research roadmapLead, inspire and coach a team of commercial and marketing professionals to deliver their individual and team objectivesAs part of the Product leadership team help to develop a functional strategy, plan and budget. Control the Insight and Research budget, making clear the cost and benefits to be derived from the Insight team each yearAs part of the senior commercial and marketing team help to embed a culture aligned to our core values across the department and broader leadership communityResearch, capture and analyse data to make recommendations for product development, innovation and strategic initiativesTo manage the matrix with key stakeholders, for example in Customer and Regulation regarding the external landscape and potential impacts for First CentralConduct research on competitor journeys and produce reports summarising findings and making actionable recommendationsConduct market research campaigns, including primary customer research where required, to identify market trends including product and competitor dimensionsIdentify a key benchmark group and perform macro market analysis and undertake financial reviews of competitor reports and company presentationsHalf year and Annual reportsPresentation to key stakeholders of salient pointsAssist with writing reports for senior stakeholders and designing and delivering presentationsResponsible for the production of management information and monthly dashboardsThird party agencies management. Establish and manage the relationship with third parties and agencies at a strategic level including;Management of pitch processes, contract and pricing negotiationsPerformance reviews to ensure they are meeting their objectivesOversee briefing and day to day management of the agenciesAny other reasonable duties as requiredYour ExperienceRelevant experience required, preferably within the financial services or consultancy sector(s)Preferably a degree in a relevant subjectExperience in taking information and data and transforming them into insights to help strategic and tactical decision makingConduct assessment of new opportunities from a market opportunity to internal feasibilityPrevious leadership experience in an insight teamExcellent experience working with insights and driving assessment of opportunitiesIdeally exposure to the innovation spaceDirect primary research experienceSkillsSelf-motivated and drivenExcellent collaboration skills to work with the rest of the team and the business to identify opportunities and assess themGood time management and organisation skillsExcellent communication skills, both verbal and writtenStrong analytical and numeracy skillsAbility to communicate at Senior level in the organisationLeadership skills in building and developing a teamExcellent problem solving skills with the ability to identify a range of solutions, proposing a recommended solution where requiredUnderstanding and knowledge of different primary research techniquesRelationship building with both internal and external stakeholdersCommercial and business acumenFully conversant with all aspects of MS Office KnowledgeAn excellent understanding of the business objectives and operationsIdeally a sound knowledge of the insurance industryAn understanding of strategic risk and risk managementBehavioursProfessional, confident and personableA flexible approach and positive attitudeBe able to multi task with a range of internal stakeholdersSelf-motivated and enthusiasticAble to view activities form a customer’s perspectiveAbility to manage multiple projects effectively and within deadlineAn organised and pro-active approachAble to work on own initiative and as part of a teamEmphasis on attention to detail and accuracyAble to work collaboratively with a variety of internal departmentsStrives to drive business improvements to contribute to the success of the businessCompliant with C&M code of conductIf you’d like to work for an award-winning employer in a fast-paced environment, apply now!We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…Fantastic training and development opportunitiesEmployee benefit packages to suit your lifestyleYOUday – we give you an extra day off to celebrate a special dayThe opportunity to take a paid day off each year to do charity workA health cash planHelp with travel expensesThe opportunity to buy additional holidayCompany pension schemeGroup life assuranceEnhanced maternity and paternity payEmployee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Talent team.We’re happy to discuss flexible working during the recruitment process.As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023. 86%
of people would recommend a friend to work at First CentralSimply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and moreFlexible Bank HolidaysEight flexible bank holidays; you can choose which festivals you observeWe’re passionate about it. Everyone gets a paid day off annually to volunteerElectric Car SchemePlug into our Electric Car Scheme for a deal with insurance, road tax and servicingFlexible WorkingWe’re flexible; most roles let you mix office and home working. We work fluidly around core hoursYour Time in NeedYour Time in Need: five days’ leave so you can deal with life stuff. We’ll support you
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