Senior Infrastructure Engineer
Posted a month ago
- Liverpool, Merseyside
- Any
- External
- Expires In 2 months
Senior Infrastructure Engineer Opportunity
We have an exciting opportunity for a Senior Infrastructure Engineer to join a blue chip organisation in Portsmouth on a permanent basis. This role will be site-based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one-hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial background checks.
Shift Patterns: 24x7 cover, average of 38 hours per week. Mixture of 8/9 and 12-hour shifts. The Senior Infrastructure Engineer is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer-facing position in a demanding support organization. The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur. This role is a 24/7 365 role.
Key Skills:
Communication both written and verbal
Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network)
Service Level Management (Incident, Problem and Change Management)
Operational Responsibilities:
Technical Management
Coordination of Command Center and Technical Teams for problem determination and recovery
Identify and implement service improvements
Own and drive all service incidents through to service recovery
Planning and Implementation of weekend maintenance period tasks
Manage change activity on live services
Shift lead for Command Center team
Additional Responsibilities:
Participate in 24/7 Rotating Shift Pattern
Support end-to-end Project life cycle by working with project teams to assess, plan, document and implement new solutions/upgrades into the live client Services
Provide leadership, mentoring and guidance to the wider Command Center Team and roles
Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center and client Services
#J-18808-Ljbffr
We have an exciting opportunity for a Senior Infrastructure Engineer to join a blue chip organisation in Portsmouth on a permanent basis. This role will be site-based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one-hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial background checks.
Shift Patterns: 24x7 cover, average of 38 hours per week. Mixture of 8/9 and 12-hour shifts. The Senior Infrastructure Engineer is key to the Service Delivery organization within the client Programme. It is both reactive and proactive. It is a customer-facing position in a demanding support organization. The primary role is communication, having the ability to articulate complex problems to the customer in pressure situations, to think clearly and logically and to help resolve problems when they occur. This role is a 24/7 365 role.
Key Skills:
Communication both written and verbal
Enterprise Level Infrastructure Understanding/Troubleshooting (Linux, DB2, MQ, Microsoft Windows Server, Network)
Service Level Management (Incident, Problem and Change Management)
Operational Responsibilities:
Technical Management
Coordination of Command Center and Technical Teams for problem determination and recovery
Identify and implement service improvements
Own and drive all service incidents through to service recovery
Planning and Implementation of weekend maintenance period tasks
Manage change activity on live services
Shift lead for Command Center team
Additional Responsibilities:
Participate in 24/7 Rotating Shift Pattern
Support end-to-end Project life cycle by working with project teams to assess, plan, document and implement new solutions/upgrades into the live client Services
Provide leadership, mentoring and guidance to the wider Command Center Team and roles
Participate in meetings requiring Technical Lead input for issues, solutions and planning affecting the Command Center and client Services
#J-18808-Ljbffr
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