Senior ICT Support Executive

Job Title: Senior ICT Support Executive
Salary: £33,000-£40,000
Location: Holmes Chapel or Westcliffe-on-Sea
Industry: Telecoms/IT

Overview:
We are working with a top IT/Telecoms company who are passionate about delivering top tier team work and excellence to their customers! They are looking for a knowledgeable and adaptable Senior ICT Support Executive to join the ICT team and become part of the progressive and rapidly growing organisation.
What they are looking for:

• Experience of working in a 3^rd line/senior role
• Demonstrable knowledge of all Microsoft platforms and technologies
• In depth knowledge of Hyper-V and VMware
• Experience with Ubiquiti UniFi platform and major routers and networking equipment such as Netgear, HP and Cisco
• Familiarity with backup platforms (Veeam, Datto)
• Working knowledge of configuring all types of network infrastructure including IPv4 and IPv6 networks, LAN/WAN
• Azure cloud experience
• Mac OS knowledge
• Familiarity with CRM systems
• Linux knowledge
• Any professional certifications would be highly desirable
• Experience working for an MSP is advantageous

What You'll Be Responsible For

• Complete ICT customer projects both onsite and remotely (software and hardware)
• 3rd line support of technology related incidents within agreed SLAs
• Ensure support documentation exists and is up to date for all infrastructure components
• Take ownership of any issues and ensure they are seen through to resolution
• Provide exceptional customer care and set the standards to the wider team
• Maintaining accurate asset records
• Liaising with 3rd party suppliers
• Monitor and maintain all environments to ensure agreed system availability, performance and security is maintained
• Helping junior colleagues with IT support activities including complex tasks and escalations
• Complete customer training via web demonstration, telephone and customer visits
• Ability to multitask - Manage work queues and prioritise events, to ensure all SLAs are adhered to