Senior Housing Officer (Home Ownership)

Senior Housing Officer (Home Ownership)
Bedford (Hybrid)
£36,000 per annum including car allowance
Permanent
37 hours per week (Monday to Friday)
We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed.
What you will be doing:
Engaging with customers internally and externally to improve key areas of Home Ownership housing management
Maximising income collection of rent, service charges and major works invoices
Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice
Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide
Supporting the management and delivery of specific projects and lead on smaller projects
We’d love to meet someone with:
Excellent customer service skills putting the customer at the heart of what we do.
Experience of tenancy/lease and neighbourhood management
Knowledge of Lease and Home Ownership products
Strong negotiation and influencing skills.
Exceptional problem-solving skills and decision-making
Excellent time management and organisational skills IT literate and ability to adapt to new software.
Excellent numeracy skills and an ability to understand, analyse and manipulate information and data
Ability to work in isolation away from colleagues
Ability to deal with confrontation.
Due to the nature of the role a full driving licence and access to a vehicle is required
Amongst what we offer you is:
A competitive salary
28 days holiday PLUS Bank Holidays
A generous contributory pension scheme
Private health care
Free life assurance
Access to an extensive suite of wellbeing services and tools including a digital gym
Opportunities for learning and development
Discounted gym membership
Retail discount scheme
Please note the successful candidate will need to complete an enhanced DBS application.
Closing date: 30th April 2024
Interviews: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
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