Senior Home Administrator

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About The Role
As a Senior Home Administrator, you will be reporting into home managers across the North East. To support the Home Manager through the management and control of administrative systems and processes to ensure the effective running of services for Residents, Colleagues and the wider organisation. To support the recruitment, induction and training of other home administrators in the Area. Travelling will be required for this role, our shift pattern is 3 days a week.
About The Company
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 values or qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care - and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
We'll provide full training, so it's a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your well-being:
Great work life balance
An hourly rate is s ubject to experience and qualifications
Paid Enhanced DBS/PVG
Free uniform
During a shift of eight hours or more a nutritious meal will be available
Company pension scheme
28 days annual leave inclusive of bank holidays
Group life assurance cover
Wagestream - financial wellbeing and flexible access to pay as you need it
Award-winning learning and development and support to achieve qualifications
GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
An opportunity to learn from experienced colleagues as part of an outstanding and committed team
Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners
Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
Excellent recognition schemes such as 'Kindness in Care' and Long Service Awards
An attractive refer a friend scheme of up to £1000 per referral, depending on the role
We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family. We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one with full support provided on your journey.
Safeguarding is everyone's responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.
We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
About You
Undertaking effective Resident administration including finance, admissions and monitoring of Resident accounts
Maintaining accurate financial records and prepare financial reports on Resident and Home expenditure to ensure the effective financial management of the home
Preparing and submitting Resident financial information to Sales Ledger to ensure that invoices to Residents, local authorities and suppliers can be processed in a timely and accurate manner
Ensuring the effective administration and monitoring of the Time and Attendance system and the accurate and timely processing of payroll and HR information (including new starters, changes, leavers, sickness and other absence) so that Colleagues are paid correctly
Effectively managing the recruitment administration for Home based positions including the issuing of new starter documentation in line with regulatory, statutory, legal and HC-One requirements e.g. DBS, Right to Work, NMC
Ensuring that all Colleagues' personal information is updated, maintained and recorded in accordance with regulatory, statutory, legal and HC-One requirements
Preparing management information and other reports as requested by both the Home Manager and Support Office to enable the effective management of the Home
Utilising the Administrator's 'Cornerstone' to ensure the effective administration of the Home as requested by HC-One
Responding to enquiries from prospective Residents and visitors in a timely and friendly manner
Working with the Area Director to support Home Administrators in the Area to perform to their best ability
Support the induction of new Home Administrators and the learning and development of all Home Administrators in the Area
Act as the Area point of contact for all Home Administrative matters
Travelling to our care homes within the North East area
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