Senior Facilities Manager
Posted a month ago
- London, Greater London
- Any
- External
- Expires In 2 months
Employer
Guy's and St Thomas' NHS Foundation Trust
Location
London
Salary
£51,488 to £57,802 per annum (incl. of HCAA)
Closing date
29 May 2024
An exciting opportunity has arisen for a Manager within the Facilities Department at Guy's Hospital. The successful candidate will play an integral part in the delivery of all facilities services, including Housekeeping and Patient Food Services along with the general physical environment of the hospital site.The post holder will act as an account manager and point of liaison/escalation for all Essentia services to the clients and will have responsibility for:Operational processes: strategic planning, escalating issues, monitoring of compliance.Workforce: monitoring and influencing workforce allocations, procedures and systems meeting statutory requirements, management of operational teams, leadership through change, training and development.Health & Safety: ensuring good standards are adhered to throughout the building, responding to emergency issues, responsible for supporting fire evacuation process, carry out audits of services and their effectiveness.Financial Management: to take an active role in managing costs, business planning and business plans.Communication: to understand and support specific IT requirements, lead in implementation of policies relating to facilities, communicate with wide range of providers.The successful candidate will have management experience as well as demonstrable leadership skills in supporting a team in a fast paced customer facing environment.Main duties of the jobThe post holder takes specific responsibility for ensuring all facilities services, namely Housekeeping and Patient Food Services and the general physical environment in specific hospital site buildings, are serviced and maintained in a timely, efficient, and cost effective way.The post holder acts as an account manager and point of liaison/escalation for all Essentia services to the clients using the Guy's Hospital buildings and manages client relationships on a day-to-day basis. They liaise between operational line managers and other Essentia services, working closely with the Essentia Helpdesk as the first point of contact regarding operational issues.The post holder reviews and reports on the day-to-day performance standards of facilities contract providers working in the building. A key element of the role is focusing upon a continuous improvement of productivity, efficiency and service to the clients.About usGuy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.Job descriptionJob responsibilitiesOperationsEnsures the smooth and efficient running of the hospital buildings in relation to frontline facilities management services. Housekeeping and Patient Food Services, as well as being the facilities lead for the general environment of the hospital buildings.Acts as the relationship manager with the building clients and users for all facilities management services and tracks existing and future building and service requirements/dynamics.Works closely with the Building Maintenance and Engineering staff providing Hard Facilities Management services to the building to ensure a joined up approach provided to the clients and service users at all times. The role of the Senior Facilities Manager will act as the informed client to the occupiers of the buildings on behalf of Essentia Operations and will be the link between clinical and non- clinical teams and Essentia services.Works with all operational services on an agenda of service and performance improvement, with a clear focus on the quality of customer service and aligned with both Essentia Way and Trust values.Monitors service provision levels to ensure internal quality, contractual and other standards are met, and implements action to rectify any deficiencies.Provides excellent services and establishes and maintains appropriate service agreements with wards and departments. Produces Key Performance Indicators and benchmarks of performance.Acts as an on-site operational contact for clients to meet with, to review and improve all FM services performance and be a contact to escalate and resolve day-to- day issues.Escalates operational issues and works closely with the Essentia helpdesk regarding the resolution and addressing of specific Facilities Management operational service issues in the building.Carries out investigations regarding client and service user issues reported to the Essentia helpdesk and works with colleagues to ensure that they are addressed in a timely manner.Assists in the investigation of complaints regarding services in line with Trust policy.Supports conflict resolution between building service users, internal and external service suppliers and patients.Supports the monitoring of compliance of service standards via internal and external governance and best practise requirements to ensure that PLACE and CQC assessments are held.Contributes to strategic planning activities in relation to the development of new and existing FM services provided to the building.Contributes to any tenders of Soft or Hard FM services delivered to the building, to ensure that service requirements are fully scoped and any soft FM building specifics are fully catered for.Forms strong working relationships with the central service teams in ensuring that the specific requirements of the building clients and users in relation to services are correctly understood and delivered against.Ensures value for money and efficiency and productivity of building FM services, by the implementation of new and improved ways of working.Participates and contributes to change and improvement projects relating to the future FM service needs of the building clients.Ensures that over night and weekend resourcing arrangements, project plans and authorisations and escalation processes are in place and well communicatedIs aware of and implements any new government legislation or initiatives relevant to the services and takes an active part in working with outside agencies to achieve results.Initiates the team briefing hierarchy and communicates effectively with all operational teams.Attends monthly reviews with line manager on financial and operational performance. Develops and gains agreement for business plans, aimed at achieving target activity within the constraints of the budget provisions and quality standardsEnsures that the standard of the patient charter is maintained at all times.WorkforceMonitors and influences workforce allocations (staff bank and agency bookings) in line with the departments financial targets and Trust polices.Ensures that the procedures and systems within the department meet all statutory requirements, through the development and implementation of appropriate policies and procedures and through appropriate audit and control.Manages all staff so as to ensure that local teams meet the objectives set and that the staffs themselves have excellent opportunities for development in order to fulfil their potential.Ensures team members are knowledgeable about expectations of performance and monitors capability taking remedial action when required with discussion and /or referral to Deputy General Manager regarding any issues of concern.Responsible for the management of team leaders and operational teams. To motivate and develop staff and co-ordinate the education and training requirements of the team and in line with the objectives of any staff development initiatives internally or externally.Provides strong individual and professional leadership through change, supporting staff, colleagues and partners through a visionary motivational and problem solving approach, subject to financial constraints and HR agreement.Be responsible and manages all housekeeping and patient food services workforce relations in their designated buildings including, HR, payroll, annual leave and sickness, identify own education, training and support needs and reviews process with operational manager holding team to account for delivery against their PDR and the soft services team objectives through regular performance review meetings.Reviews facilities services team vacancies in relation to skill mix and training needs and service needs and recruits staff members as required, in collaboration with the Deputy General Manager with advice from Human Resources and Employment Services.Health & SafetyEnsures that good standards of Health and Safety are adhered to throughout the buildings and that any issues are reviewed and learning adopted.Responsible for supporting the fire evacuation process for the buildings and acts as a designated fire warden.Responds to any emergency issues in the buildings particularly in relation to facilities services.Checks that designated PPM plans are undertaken in line with planned dates and compliance certification is in place.Assists in the investigation of health and safety issues and accidents that relate to facilities services delivered in the buildings.Carries out audits of building services and their effectiveness, reporting upon performance and liaising upon potential improvements. Works as part of a multi-disciplinary team, including clinical teams and outside contractors to ensure that service delivery and standards are met.Financial ManagementTakes an active role in financial management of all costs within facilities services and plays a lead role in business planning for the department, identifying areas for savings and realigning services to produce efficiencies. This includes pay and non-pay itemsTakes responsibility for planning and budgeting of e-manpower for the site within the designated areas. Manages payroll (E-manpower and E-rosters) for their designated cost centres and oversees approx. 250 WTE in totalAttends monthly reviews with line manager on financial and operational performance. Develops and gains agreement for business plans, which will achieve target activity within the constraints of budget provisions and quality standards.CommunicationUnderstands and supports specific IT requirements created by the services delivered from the buildings, ensuring that these needs are represented to IT staff on behalf of the clients and service users.Interprets and leads on the implementation of internal and external policies that relate to facilities services.Communicates with a wide range of internal service providers within Essentia, external contractors and clients and service users.AuthorityThe post holder has the authority to carry out first line discipline, to enable them to carry out their duties. In the absence of the Deputy General Manager, the post holder can take such reasonable actions as they consider necessary to maintain the agreed standards of service, within the designated guidelines.The post holder will be expected to fulfil any duties that are allocated and commensurate with the post, together with participating in an on-call and duty-rota.Person SpecificationQualifications/EducationEssentialProfessional knowledge acquired through a degree or equivalent, plus specialist knowledge acquired through a post-graduate course and experience to masters equivalent level.Evidence of sustained personal and professional development.DesirableBIFM membershipIOSH safety CertificatePrevious ExperienceEssentialExperience of introducing new ways of working and achieving operational efficiency and improvement gains.Substantive knowledge and proven track record in building management /management of provision of FM services.Solid understanding of the changing NHS environment.Extensive experience of working within large and complex facilities management department and within a multidisciplinary NHS environmentSound financial and budget management experience. Must be able to report on figures clearly and accurately.Demonstrable line management experience. Ability to motivate and lead a teamA strong record of managing clients' needs while maintaining high standards of service delivery.Highly developed communication and Influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the clients performance expectationDesirableManagement of facilities management operational service within an NHS or healthcare environment.Skills/Knowledge/AbilityEssentialHealth & safety knowledgePrevious experience of managing external service providersProblem solving - ability to analyse problems and to develop practical andAny attachments will be accessible after you click to apply.196-ESS1382-T Create a job alert and receive personalised job recommendations straight to your inbox.
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Guy's and St Thomas' NHS Foundation Trust
Location
London
Salary
£51,488 to £57,802 per annum (incl. of HCAA)
Closing date
29 May 2024
An exciting opportunity has arisen for a Manager within the Facilities Department at Guy's Hospital. The successful candidate will play an integral part in the delivery of all facilities services, including Housekeeping and Patient Food Services along with the general physical environment of the hospital site.The post holder will act as an account manager and point of liaison/escalation for all Essentia services to the clients and will have responsibility for:Operational processes: strategic planning, escalating issues, monitoring of compliance.Workforce: monitoring and influencing workforce allocations, procedures and systems meeting statutory requirements, management of operational teams, leadership through change, training and development.Health & Safety: ensuring good standards are adhered to throughout the building, responding to emergency issues, responsible for supporting fire evacuation process, carry out audits of services and their effectiveness.Financial Management: to take an active role in managing costs, business planning and business plans.Communication: to understand and support specific IT requirements, lead in implementation of policies relating to facilities, communicate with wide range of providers.The successful candidate will have management experience as well as demonstrable leadership skills in supporting a team in a fast paced customer facing environment.Main duties of the jobThe post holder takes specific responsibility for ensuring all facilities services, namely Housekeeping and Patient Food Services and the general physical environment in specific hospital site buildings, are serviced and maintained in a timely, efficient, and cost effective way.The post holder acts as an account manager and point of liaison/escalation for all Essentia services to the clients using the Guy's Hospital buildings and manages client relationships on a day-to-day basis. They liaise between operational line managers and other Essentia services, working closely with the Essentia Helpdesk as the first point of contact regarding operational issues.The post holder reviews and reports on the day-to-day performance standards of facilities contract providers working in the building. A key element of the role is focusing upon a continuous improvement of productivity, efficiency and service to the clients.About usGuy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities.We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.Job descriptionJob responsibilitiesOperationsEnsures the smooth and efficient running of the hospital buildings in relation to frontline facilities management services. Housekeeping and Patient Food Services, as well as being the facilities lead for the general environment of the hospital buildings.Acts as the relationship manager with the building clients and users for all facilities management services and tracks existing and future building and service requirements/dynamics.Works closely with the Building Maintenance and Engineering staff providing Hard Facilities Management services to the building to ensure a joined up approach provided to the clients and service users at all times. The role of the Senior Facilities Manager will act as the informed client to the occupiers of the buildings on behalf of Essentia Operations and will be the link between clinical and non- clinical teams and Essentia services.Works with all operational services on an agenda of service and performance improvement, with a clear focus on the quality of customer service and aligned with both Essentia Way and Trust values.Monitors service provision levels to ensure internal quality, contractual and other standards are met, and implements action to rectify any deficiencies.Provides excellent services and establishes and maintains appropriate service agreements with wards and departments. Produces Key Performance Indicators and benchmarks of performance.Acts as an on-site operational contact for clients to meet with, to review and improve all FM services performance and be a contact to escalate and resolve day-to- day issues.Escalates operational issues and works closely with the Essentia helpdesk regarding the resolution and addressing of specific Facilities Management operational service issues in the building.Carries out investigations regarding client and service user issues reported to the Essentia helpdesk and works with colleagues to ensure that they are addressed in a timely manner.Assists in the investigation of complaints regarding services in line with Trust policy.Supports conflict resolution between building service users, internal and external service suppliers and patients.Supports the monitoring of compliance of service standards via internal and external governance and best practise requirements to ensure that PLACE and CQC assessments are held.Contributes to strategic planning activities in relation to the development of new and existing FM services provided to the building.Contributes to any tenders of Soft or Hard FM services delivered to the building, to ensure that service requirements are fully scoped and any soft FM building specifics are fully catered for.Forms strong working relationships with the central service teams in ensuring that the specific requirements of the building clients and users in relation to services are correctly understood and delivered against.Ensures value for money and efficiency and productivity of building FM services, by the implementation of new and improved ways of working.Participates and contributes to change and improvement projects relating to the future FM service needs of the building clients.Ensures that over night and weekend resourcing arrangements, project plans and authorisations and escalation processes are in place and well communicatedIs aware of and implements any new government legislation or initiatives relevant to the services and takes an active part in working with outside agencies to achieve results.Initiates the team briefing hierarchy and communicates effectively with all operational teams.Attends monthly reviews with line manager on financial and operational performance. Develops and gains agreement for business plans, aimed at achieving target activity within the constraints of the budget provisions and quality standardsEnsures that the standard of the patient charter is maintained at all times.WorkforceMonitors and influences workforce allocations (staff bank and agency bookings) in line with the departments financial targets and Trust polices.Ensures that the procedures and systems within the department meet all statutory requirements, through the development and implementation of appropriate policies and procedures and through appropriate audit and control.Manages all staff so as to ensure that local teams meet the objectives set and that the staffs themselves have excellent opportunities for development in order to fulfil their potential.Ensures team members are knowledgeable about expectations of performance and monitors capability taking remedial action when required with discussion and /or referral to Deputy General Manager regarding any issues of concern.Responsible for the management of team leaders and operational teams. To motivate and develop staff and co-ordinate the education and training requirements of the team and in line with the objectives of any staff development initiatives internally or externally.Provides strong individual and professional leadership through change, supporting staff, colleagues and partners through a visionary motivational and problem solving approach, subject to financial constraints and HR agreement.Be responsible and manages all housekeeping and patient food services workforce relations in their designated buildings including, HR, payroll, annual leave and sickness, identify own education, training and support needs and reviews process with operational manager holding team to account for delivery against their PDR and the soft services team objectives through regular performance review meetings.Reviews facilities services team vacancies in relation to skill mix and training needs and service needs and recruits staff members as required, in collaboration with the Deputy General Manager with advice from Human Resources and Employment Services.Health & SafetyEnsures that good standards of Health and Safety are adhered to throughout the buildings and that any issues are reviewed and learning adopted.Responsible for supporting the fire evacuation process for the buildings and acts as a designated fire warden.Responds to any emergency issues in the buildings particularly in relation to facilities services.Checks that designated PPM plans are undertaken in line with planned dates and compliance certification is in place.Assists in the investigation of health and safety issues and accidents that relate to facilities services delivered in the buildings.Carries out audits of building services and their effectiveness, reporting upon performance and liaising upon potential improvements. Works as part of a multi-disciplinary team, including clinical teams and outside contractors to ensure that service delivery and standards are met.Financial ManagementTakes an active role in financial management of all costs within facilities services and plays a lead role in business planning for the department, identifying areas for savings and realigning services to produce efficiencies. This includes pay and non-pay itemsTakes responsibility for planning and budgeting of e-manpower for the site within the designated areas. Manages payroll (E-manpower and E-rosters) for their designated cost centres and oversees approx. 250 WTE in totalAttends monthly reviews with line manager on financial and operational performance. Develops and gains agreement for business plans, which will achieve target activity within the constraints of budget provisions and quality standards.CommunicationUnderstands and supports specific IT requirements created by the services delivered from the buildings, ensuring that these needs are represented to IT staff on behalf of the clients and service users.Interprets and leads on the implementation of internal and external policies that relate to facilities services.Communicates with a wide range of internal service providers within Essentia, external contractors and clients and service users.AuthorityThe post holder has the authority to carry out first line discipline, to enable them to carry out their duties. In the absence of the Deputy General Manager, the post holder can take such reasonable actions as they consider necessary to maintain the agreed standards of service, within the designated guidelines.The post holder will be expected to fulfil any duties that are allocated and commensurate with the post, together with participating in an on-call and duty-rota.Person SpecificationQualifications/EducationEssentialProfessional knowledge acquired through a degree or equivalent, plus specialist knowledge acquired through a post-graduate course and experience to masters equivalent level.Evidence of sustained personal and professional development.DesirableBIFM membershipIOSH safety CertificatePrevious ExperienceEssentialExperience of introducing new ways of working and achieving operational efficiency and improvement gains.Substantive knowledge and proven track record in building management /management of provision of FM services.Solid understanding of the changing NHS environment.Extensive experience of working within large and complex facilities management department and within a multidisciplinary NHS environmentSound financial and budget management experience. Must be able to report on figures clearly and accurately.Demonstrable line management experience. Ability to motivate and lead a teamA strong record of managing clients' needs while maintaining high standards of service delivery.Highly developed communication and Influencing skills with the ability to enthuse, motivate and involve individuals and teams, and have them understand the clients performance expectationDesirableManagement of facilities management operational service within an NHS or healthcare environment.Skills/Knowledge/AbilityEssentialHealth & safety knowledgePrevious experience of managing external service providersProblem solving - ability to analyse problems and to develop practical andAny attachments will be accessible after you click to apply.196-ESS1382-T Create a job alert and receive personalised job recommendations straight to your inbox.
#J-18808-Ljbffr
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