Senior ER Advisor

Job Reference: /RR/26-03/#####/2Job Title:Senior ER AdvisorLocation: IpswichSalary: CompetitiveHours per week: Monday to Friday - 08:00 - 18:00 - 37.5 hours per weekBusiness OverviewAtalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.Role OverviewWe are currently recruiting for a Senior ER Advisor to join our passionate and driven team based at ourIpswich office. To provide managers with expert, commercial and timely advice and guidance on ER Matters- supporting ER caseload to conclusionBenefitsInformal hybrid / flexible working arrangements25 days holiday + bank holidaysFree fruit in our officesEmployee Referral Scheme (if you refer a successful candidate to one of our vacancies)Wide range of retail discountsRegular social and charity events held in our officesGet involved in charity events in the local communityWellbeingDiscounted gym membershipEye test £25 voucher and up to £100 towards glassesJoin our Cycle to Work scheme via salary sacrificeAccess to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and eventsAccess to internal Mental Health First AidersCareer development and recognition Immediate access to “Opportunity” our internal Learning and Development platformRequired professional membership fees paid forOpportunity to win monthly Atalian Servest Superstar AwardsLong service awardsKey Responsibilities:FunctionalTo own a caseload of ER cases, providing managers advice and guidance and pushing for case conclusion in a timely mannerTo actively manage and escalate 'aged cases'To ensure decisions reached by managers are sound and risks are mitigated where possible.To coach managers through the management of ER casesTo provide active monitoring, control, and escalation on suspension cases to keep suspension costs to a minimum.To support managers with high risk OH referrals ensuring the necessary questions are asked and advice soughtTo support managers drafting letter (i.e., invitations and outcomes)Supporting the ER Partners, Strategic HR Business Partners, HR & Training Managers with MI- pulling reports, compiling graphs and showing trendsTo attend weekly/bi-weekly quarterly meetings on ER Cases and ER risk where necessaryTo ensure the case management system is up to date and accurate at all timesTo have good knowledge of the business areas in remitTo act as cover for colleagues in other business areas as and when requiredGeneralAvoid conflict of interests between personal interests and the interests of the UK & Ireland group.Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.Act in good faith and promote the long-term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.Adhere to and promote the UK & Ireland group's policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the MyER Function in the People Team reporting into them.Support and promote the UK & Ireland group's sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource effective way, recognizing the shared responsibility of minimizing negative environmental impacts wherever possible.About You:Applicants must have the right to work in the UKNecessaryL5 CIPD or working towardsExperience working within Employee Relations/ Employment LegalDesirableExperience of working within a shared service HR deliveryExperience utilising a Case Management ToolPower BI knowledge and experience- how to operate, analyse, and drill down on PowerBI MICore ExpectationsShow flexibility in working arrangements to ensure that a high level of service is delivered.Self-motivated and able to work effectively in a fast-paced environment.Have a positive and focused attitude when dealing with all colleagues.Be able to take personal responsibility.Have a flexible and positive attitude towards work.Be keen to continuously improve own learning and development.Support and embed the UK & Ireland group's corporate values.How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)https://(url removed)/b/form/f3343c912a8643b69cfdc89dc2bbba8f
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